Mark Pfotenhauer
Brownsburg,IN
Summary
Results-oriented Interior Designer uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Kittle’s Furniture
2022.11 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Interior Design Consultant
Ethan Allen
2013.05 - 2019.12
- Communicated product information, installation methods and product upgrade options.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Developed space planning concepts, color palette selections, and textile presentations.
Sales Consultant
Gerdt Furniture And Interiors
2012.02 - 2012.12
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Design Consultant
John Kirk Furniture
2010.01 - 2011.02
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs..
- Sold high end furnishings to customers including brands such as Henredon, Lexington and Hancock & Moore.
- Performed house calls as needed for interior design projects.
In-Home Design Coordinator
La-Z-Boy Furniture
2007.05 - 2009.06
- Spearheaded design process to align with client specifications and budget.
- Visited prospective clients' homes to measure, space plan and create floor plans to provide the best solutions for purchasing furniture.
- Selected fabrics, furniture pieces and accessories for each project.
Education
No Degree - Vocal Performance
University of Indianapolis
Indianapolis, INNo Degree - Vocal Performance
Ball State University
Muncie, INSkills
- Customer Relationship Management
- Lead Generation
- Industry Trends
- B2B Sales
- Presentation Boards
- Lighting Spaces
- Furniture Selection
- Client Needs Assessment
- Sales Expertise
- Floor Plan Development
- Palette Creation
- Excellent Attention to Detail
- Traffic Flow
- Scale Drawings
- Window Treatments
- Style Recommendation
- Client Presentations
- Onsite Visits
- Develop Designs
- Microsoft PowerPoint
Timeline
Sales Consultant
Kittle’s Furniture
2022.11 - Current
Interior Design Consultant
Ethan Allen
2013.05 - 2019.12
Sales Consultant
Gerdt Furniture And Interiors
2012.02 - 2012.12
Design Consultant
John Kirk Furniture
2010.01 - 2011.02
In-Home Design Coordinator
La-Z-Boy Furniture
2007.05 - 2009.06
No Degree - Vocal Performance
University of Indianapolis
No Degree - Vocal Performance
Ball State University