Mark refe

Buena Park

Summary

Sales leader with proven ability to drive revenue growth and enhance team performance. Expertise in sales strategy, client relationship management, and market analysis. Strong focus on teamwork, adaptability, and achieving results. Known for leadership, communication, and problem-solving skills.

Overview

years of professional experience

Work History

Director of Sales

Label-Aire Inc.

01.2018 - Current

Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Achieved regional sales targets through effective territory management and relationship building with key clients.
Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Managed team of sales representatives, providing guidance, coaching and support.
Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
Established pricing strategies to maintain competitive pricing and maximize profits.
Connected with prospects through trade shows, cold calling and local-area networking.

Service Technician

Taylormade Labels

02.2003 - 01.2018

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.

Education

Associate of Science - Electrical, Electronics, Controls Engineering

Hickok Technical Institute

Cleveland, OH

05-1981

Skills

Sales training and leadership
Revenue growth
Sales funnel management
Pipeline development
Deal closing

Sales team motivation
Key account targeting
Sales presentations
Trade show representation

Timeline