Mark Roberts

• Personally switched the crews from team cleaning to zone cleaning, resulting in more effectiveness, happier workers, and enthusiastic crew leaders.

• First full time night supervisor when brand new hospital opened in 2015.
• 3pm-11:30 shift, only supervisor on duty/ discharges and all hospital areas.

• Sales for custodial supplies in family business.

• 181 bed facility. 33 FTE’s, 2 supervisors direct reports.
• Took underachieving patient satisfaction scores up to be one of top in the company out of 120 hospitals in national chain.
• Achieved #2 in the company twice, in two different quarters.
• Achieved excellent employee satisfaction scores also, some of the highest out of all departments in the hospital.
• Innovated by designing communication pieces for patients.

• Three years morning shift, assisting on all floors.
• Night shift discharges for 1 year.

• Worked as the only supervisor for hospital for all shifts, coming in at 2pm.
• (now named Carrollton Regional Medical Center)

Assigned busiest floor - Med Surg

• Worked as the only manager for night shift — approx. 26 FTE’s.

• Inside and outside sales for janitor supplies.

• Environmental Services lead worker on night shift discharges for 1 ½ years.
• Worked as a regular housekeeper while also running a small janitor supply during day.

• Sales calls on distributors in south Texas, including Corpus Christi, Victoria, and all of the Rio Grande Valley area.

• Territory in Abilene and surrounding towns.

• Sales territory in Abilene, San Angelo, Sweetwater, Brownwood.
• Straight commission, no salary. Successful in building business and opening new accounts. Won a sales contest in janitor supply sales.