Mark Root
Barrington,IL
Summary
Experienced Field Service Supervisor skilled in managing daily operations and inventory levels. Demonstrated ability to enhance workflow and streamline processes, ensuring adherence to quality standards while delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Field Service Supervisor
Reyes Coca Cola Bottling
West Dundee, IL
05.2003 - Current
- Supervised daily field operations to ensure adherence to safety and quality standards.
- Coordinated training programs for new technicians, enhancing team performance and service quality.
- Implemented process improvements that streamlined workflow and reduced service response times.
- Managed inventory levels of parts and supplies, optimizing resource allocation across teams.
- Conducted performance evaluations of field staff, providing feedback for professional development.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Worked with Sales to accommodate scheduling of installations of Fountain equipment as well as Coolers and Vendors.
Education
Bachelor of Science - Computer Science
Devry
Addison, IL2003
Skills
- Customer service management
- Coordinating projects
- System installation
- Customer service
- Coordinate work
Timeline
Field Service Supervisor
Reyes Coca Cola Bottling
05.2003 - Current
Bachelor of Science - Computer Science
Devry