Mark Santos
Canyon Country,CA
Summary
Dependable worker, able to perform under high stress and demanding conditions. Ability to work very well in a team environment, and or independently. Able to work with or without deadlines. Lots of experience in different areas that can be applied universally in any work environment. Very hard worker and perfectionist. The ability to adapt to adversity and find solutions to any type of problem.
Overview
3
3
years of professional experience
Work History
Server
Cheesecake Factory Inc
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Junior Engineer
QSR Systems
03.2020 - 02.2022
- Collaborated with engineering team to determine project specifications.
- Assisted engineers with inspections of finished construction.
- Adhered to timelines to meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Consulted with other disciplines and clients to resolve issues effectively.
- Studied manufacturing processes to improve overall knowledge.
- Collaborated with senior engineers on projects and offered insight.
Education
GED -
College of The Canyons
Valencia, CA12.2023
High School Diploma -
Valencia High School
Valencia, CA06.2020
Skills
- Dish Preparation
- Hors D' Oeuvres Service
- Cocktail Knowledge
- Food Safety Oversight
- Natural Language Processing
- Process Design
- Time Management
- Microsoft Dynamics
- Strong Communication and Interpersonal Skills
- Verbal and Written Communication
- Issue and Conflict Resolution
- Train Employees
Timeline
Server
Cheesecake Factory Inc
02.2022 - Current
Junior Engineer
QSR Systems
03.2020 - 02.2022
GED -
College of The Canyons
High School Diploma -
Valencia High School