Mark Shaw
Fort Myers,FL
Summary
Top-performing sales associate with a strong track record in customer satisfaction and sales growth. Demonstrated expertise in product knowledge and team collaboration to enhance operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Grand Junction Subaru - Sonic Automotive
Grand Junction, CO
01.2025 - Current
- Assisted customers in selecting vehicles that met their needs and preferences.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Certified Sales Associate for Subaru of America
- Team player
- Up to date on all Sonic playbook requirements
- Fully understand and use Sonic Sharepoint
Owner
Bestin Homes Real Estate Services, LLC. /Stellar Realty LLC
Grand Junction, CO
01.2003 - 01.2025
- Developed strategic business plans to enhance operational efficiency and drive growth.
- Managed budgeting and financial forecasting to ensure sustainable profitability.
- Trained and mentored team members to improve performance and skill development.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Real Estate and management of existing new and used homes including commercial leases
- Built and managed numerous housing projects for some of the largest builders and developers in the area.
- Executed business analysis to develop sales systems
- Managed Human Resources including hiring and training office and sales staff,created goal incentives and provided motivational support for estate agents .
Sales Associate
Grand Junction Subaru
Grand Junction, CO
01.2009 - 01.2012
- Maintained up-to-date knowledge of automotive products, services, and promotions.
- Processed sales transactions accurately and efficiently using point-of-sale system.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to achieve monthly sales goals and targets.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Top gross sales 2011
- Ranked in the top 2% for customer satisfaction
Business Owner
Self-employeed Red Hot BBQ & Things
Grand Junction, CO
2006 - 2008
- Developed strategic marketing plans to enhance brand visibility and customer engagement.
- Developed start- up business based on outdoor living
- Constructed inventory of retail items to outdoor custom kitchens, fireplaces, pergolas, outdoor accessories, grills, sauces and cooking accessories.
- Managed daily business operations to include market, sales, inventory,human resources and customer service.
- Sold business in 2008 resulting in 300% profit
Owner/Partner/Salesperson
Homes For America
Grand Junction, CO
1999 - 2003
- Developed and implemented marketing strategies to enhance brand visibility and attract potential buyers.
- Managed daily operations of a full service manufactured home sales center
- Procured and managed on-site subcontractors
- Ensured proper permits were obtained and all utilities arrived at a jobsite, including excavation,concrete, drywall, electrical, plumbing and carpeting
- Directed financing efforts to ensure loans were originated, processed and closed
- Hired, trained and managed all office and sales staff
- Sold business to partner in 2003
Sales Manager
R.O.C Properties
Englewood, CO
1982 - 1996
- Developed and executed sales strategies to drive revenue growth.
- Managed multiple new home communities located in eastern Colorado
- Assumed responsibility for50% of all direct sales, credit and closing proceedings
- Hired, trained and managed sales staff
- Created training and sales manual for use nationwide
Education
Associate of Arts - Business
Mesa State College
Grand Junction, COHigh School Diploma -
Fruita Monument High School
Fruita, CO1979
BBA - Business Law
Lincoln Community College
Lincoln, NESkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Business Analysis
- Risk Management
- Procedure Creation and Implementation
- Business Operation
- Project management
- Employee training and management
- Direct sales
- Excellent people skills
- Reliable and punctual
- Goal oriented
Timeline
Sales Associate
Grand Junction Subaru - Sonic Automotive
01.2025 - Current
Sales Associate
Grand Junction Subaru
01.2009 - 01.2012
Owner
Bestin Homes Real Estate Services, LLC. /Stellar Realty LLC
01.2003 - 01.2025
Business Owner
Self-employeed Red Hot BBQ & Things
2006 - 2008
Owner/Partner/Salesperson
Homes For America
1999 - 2003
Sales Manager
R.O.C Properties
1982 - 1996
Associate of Arts - Business
Mesa State College
High School Diploma -
Fruita Monument High School
BBA - Business Law
Lincoln Community College