Mark Smith
Trenton,GA
Summary
Dynamic Sr. Operations Manager at Ryder Truck Rental with a proven track record in productivity improvement and strategic planning. Successfully managed an $18M operation, enhancing KPI reporting and fostering strong customer relations. Expert in operations management and team leadership, driving efficiency and compliance in a high-demand environment.
Overview
22
22
years of professional experience
Work History
Sr. Operations Manager
Ryder Truck Rental
11.2003 - Current
- Oversaw shop/maintenance operations (heavy duty repair).
- Responsible for P&L results for 18M operation
- Responsible for hiring/training for 20+ employees
- Maintained relations with over 50 customers
- Managed facility maintenance (equipment and building repairs)
- Managed environmental requirements/records for operation.
- Responsible for managing roadside breakdowns
Education
General
Northwest Georgia High School
Trenton, GA05-1978
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- P&L Management
- Customer relations
Accomplishments
- Supervised team of 20 staff members.
Timeline
Sr. Operations Manager
Ryder Truck Rental
11.2003 - Current
General
Northwest Georgia High School
Maintenance Excellence Award 2022
Achieved top results for Mega shop. 2nd in company out of 100 mega shops.
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