Mark Smoker
Millersville,PA
Summary
Experienced District Manager with over 32 years of experience in Newspaper Circulation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
35
35
years of professional experience
Work History
District Manager
LNP Media Group, Inc.
Lancaster, PA
12.1989 - Current
- Built positive and productive relationships with carriers and stores in Columbia, Wrightsville, Mountville and Millersville areas amongst others.
- Supervised 23 carriers to ensure high-quality standards of customer service.
- Worked with other managers in times of crises.
- Worked to resolve individual and recurring complaints, with customers and carriers..
Substitute Teacher Middle and High School
Various Lancaster County School Districts
Lancaster, PA
09.1987 - 12.1989
- Kept classroom organized, clean, and safe for students and visitors.
- On long term assignments, prepared and implemented lesson plans covering required course topics.
- Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
Education
Bachelor of Arts - Secondary Math Education
Millersville University
Millersville, PA05.1987
Skills
- Following Policies and Procedures
- Supervising Groups of Carriers
- Customer Service
- Negotiation and Conflict Resolution
Timeline
District Manager
LNP Media Group, Inc.
12.1989 - Current
Substitute Teacher Middle and High School
Various Lancaster County School Districts
09.1987 - 12.1989
Bachelor of Arts - Secondary Math Education
Millersville University
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