Ashley Weber
Tolono,IL
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. I am a resourceful individual that thrives in fast-paced and changing environments.
Overview
14
14
years of professional experience
Work History
District Manager
Starcrest Cleaners
Champaign, Illinois
02.2011 - Current
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Mentored team members by demonstrating best practices for sales and customer service.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Supported sales team members to drive growth and development.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
Education
High School Diploma -
Parkland College
Champaign, ILSkills
- Inventory management
- Sales strategy
- Customer service
- Employee training
- Performance management
- Payroll administration
- Conflict resolution
- Team building
- Time management
- Store operations
- Multitasking Abilities
- Professionalism
- Performance oversight
- Process improvement
- Staff training and development
- Employee scheduling
- Customer billing
- Staff recruiting
- Service-driven sales
- Team recruiting and onboarding
- Problem-solving
- Operational improvement
- Written communication
- Staff management
- Policy enforcement
- Effective communication
- Attention to detail
- Operating procedures and policies
- Policies and procedures
Timeline
District Manager
Starcrest Cleaners
02.2011 - Current
High School Diploma -
Parkland College