Mark Sullivan
Somerset,MA
Summary
Experienced Automotive Service Writer with [Number] years of experience working in both large and small auto repair shops. Details customer cost estimations with care, professionalism and courtesy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Automotive Service Writer
Grieco Acura
10.2023 - Current
- Advised management members on customer issues or mechanical repair problems.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Answered service department phone and responded promptly to questions and messages.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
Automotive Service Advisor
Speedcraft Acura
10.2006 - 04.2022
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Writer
Autocenter Volkswagon
04.2001 - 10.2006
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
Automotive Sales Consultant
Herb Chambers Saturn Of Seekonk
03.1996 - 04.2001
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Store Manager
Rent-A-Center
09.1989 - 11.1995
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Old Rochester Regional High School
Mattapoisett, MA06.1988
Skills
- Vehicle inspection knowledge
- Empathy and patience
- Warranty processing
- Estimating costs
- Customer Service
- Communicating with clients
- Appointment Scheduling
- Order Preparation
- Schedule Coordination
- Cost Estimates
Timeline
Automotive Service Writer
Grieco Acura
10.2023 - Current
Automotive Service Advisor
Speedcraft Acura
10.2006 - 04.2022
Automotive Service Writer
Autocenter Volkswagon
04.2001 - 10.2006
Automotive Sales Consultant
Herb Chambers Saturn Of Seekonk
03.1996 - 04.2001
Store Manager
Rent-A-Center
09.1989 - 11.1995
High School Diploma -
Old Rochester Regional High School
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