Mark Swartz
Independence,Missouri
Summary
Dynamic insurance professional with a proven track record at Americasn Alliance, excelling in customer service and client needs analysis. Skilled in new client acquisition and quotes, I enhance satisfaction through tailored solutions and effective communication, consistently driving sales growth and fostering strong relationships in competitive markets.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Americasn Alliance
01.2022 - 03.2025
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Inside Sales Representative
Pryor Learning
01.2021 - 01.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Medicare Insurance Agent
Spring Venture Group
01.2019 - 01.2021
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Generated new leads through targeted marketing initiatives and strategic partnerships within the community.
Manager-Auto Rental
Dollar Thrifty Automotive Group
01.2017 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BBA - Managerial Economics
Harding University
Searcy, AR12-2004
Skills
- Customer service
- Licensed insurance agent
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Account management
- New client acquisition
Timeline
Insurance Agent
Americasn Alliance
01.2022 - 03.2025
Inside Sales Representative
Pryor Learning
01.2021 - 01.2022
Medicare Insurance Agent
Spring Venture Group
01.2019 - 01.2021
Manager-Auto Rental
Dollar Thrifty Automotive Group
01.2017 - 09.2020
BBA - Managerial Economics
Harding University
Similar Profiles
Komal ParekhKomal Parekh
Founder & Director at Alliance, About AllianceFounder & Director at Alliance, About Alliance
Samantha JustmanSamantha Justman
Account Executive at Alliance Shippers DBA Alliance InternationalAccount Executive at Alliance Shippers DBA Alliance International
Jane MillerJane Miller
Founder, CEO at Alliance For Kids / Alliance For LifeFounder, CEO at Alliance For Kids / Alliance For Life
Judy MorganJudy Morgan
Medical Biller, Patient Ager, Customer Service at SMB MEDICAL BILLINGMedical Biller, Patient Ager, Customer Service at SMB MEDICAL BILLING
Kassie VargasKassie Vargas
Executive Legal Assistant at Integrated Proteins LLCExecutive Legal Assistant at Integrated Proteins LLC