MARK TAYLOR
Cottage Grove
Summary
I've been a supervisor in retail and housekeeping. I have good customer service experience as well. I love to keep things organized, clean work area, and get along with associates and customers.
Overview
14
14
years of professional experience
Work History
Lead Sales Associate
Dollar General Market
Cottage Grove
03.2025 - Current
- Assisted with the training of new sales associates.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided customer service to ensure satisfaction.
- Greeted customers and provided product information.
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Monitored stock levels, identified discrepancies, and reported them to management.
United States postal carrier
United States Post Office
Junction City
09.2023 - 03.2024
- Sorted and organized mail according to delivery routes for efficient distribution.
- Delivered mail and packages to residential and commercial addresses in a timely manner.
- Managed daily route schedules to ensure punctual deliveries and customer satisfaction.
- Performed regular inspections of delivery vehicles to maintain safety and functionality.
- Utilized maps and GPS technology to navigate routes effectively and optimize delivery times.
- Communicated with customers to address inquiries and resolve delivery issues promptly.
- Maintained accurate records of delivery receipts and undeliverable mail.
- Collaborated with team members to coordinate mail delivery during peak seasons.
- Provided exceptional customer service through friendly and knowledgeable interactions.
- Collected mail from post office boxes and delivered it to customers' homes or businesses.
- Delivered special-handling mail such as certified, insured, registered, and express items.
Team lead
Walmart
Cottage
09.2020 - 10.2023
- I was a supervisor for shipping and receiving had about 12 people under me.
- We would unload semi trailers of product, grocery, and other products to be stocked on shelves.
- I made schedules for each and everyone every day and was certified on forklift.
Caretaker
Myself
Cottage Grove
02.2018 - 08.2020
- I was working, taking care of my mother she had had a stroke, and I took care of her day and night at home, fed her, changed her, cleaned her, changed her linen.
- I did all that until she passed.
Houseman, Janitorial, Supervisor
Hilton Hotel
Eugene
02.2012 - 12.2016
- I was a Houseman I would take linen from laundry room to all linen rooms on 12 floors for the maids to clean rooms.
- I was a janitor, and then I became supervisor in housekeeping.
Education
High School Diploma -
Redland Senior High
Redlands, CaliforniaSkills
- Housekeeping Supervisor
- Forklift Driver
Timeline
Lead Sales Associate
Dollar General Market
03.2025 - Current
United States postal carrier
United States Post Office
09.2023 - 03.2024
Team lead
Walmart
09.2020 - 10.2023
Caretaker
Myself
02.2018 - 08.2020
Houseman, Janitorial, Supervisor
Hilton Hotel
02.2012 - 12.2016
High School Diploma -
Redland Senior High