Years of Gaming Management experience
Mark Tompkins
Surprise,AZ
Summary
Senior management role in the Casino Industry sought with 36 years of Tribal Gaming experience. Proficient in overseeing Table Games and Poker to uphold accuracy, security, and service standards. Demonstrated success as a team leader and manager adept at problem-solving and relationship-building. Tech-savvy with strong computer skills, effective communication, and successful collaboration abilities. Knowledgeable in cross-departmental operations.
Overview
36
36
Work History
Poker Manager
Desert Diamond Casinos
06.2021 - Current
- Oversaw all aspects of managing 36 Table Poker Room with 150 team members and approximately $10 million in annual revenue in an extremely competitive market
- Oversaw opening of additional 12 table room at new White Tanks property, including all aspects of hiring, training, equipping, scheduling new team.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored Shift Managers and Assistant Shift Managers, many of whom were new to positions.
- Wrote and enforced Internal Controls for department
- Created promotions and worked with Gaming Commission and Marketing on implementation.
- Oversaw annual budget for the department, monitored revenue and expenses in a constant effort to maximize revenue and profit margins.
- Worked with Table Games Director (direct report) and Table Games Manager to insure consistency throughout department.
- Worked with appropriate vendors for lease or purchase of shufflers, Player Tracking systems (Bravo, Synkros)
Poker Shift Manager
Desert Diamond Casinos
11.2019 - 06.2021
- Interviewed, hired and trained new dealers, Supervisors, Managers, Chip Runners and Hosts for new 36 table room.
- Maintained contact with and supported morale of entire 100+ team members during pandemic shut down.
- Oversaw problem solving involved with reopening post-pandemic, including use of plexiglass, protective gear, UV cleaning equipment.
Poker Supervisor
Sycuan Casino And Resort
12.2017 - 11.2019
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Table Games Assistant Shift Manager
Sycuan Casino And Resort
06.2003 - 12.2017
- Handled scheduling, set lineups for 60 Table Department.
- Monitored and enforced attendance, behavior and performance standards as well as Title 31 compliance.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Oversaw Blackjack, Roulette, Craps, Asian Games and Carnival Games, under Player Bank (ante), "Red" Bank, (ante) and House Banked (Vegas style) formats.
- Monitored and supported Departmental technologies, including Player Tracking (TableID, Synkros, Bravo) and Carnival game progressive jackpot systems.
Table Games Supervisor
Sycuan Resort and Casino
03.2000 - 06.2003
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
Poker Shift Manager
Sycuan Casino Resort
01.1992 - 03.2000
- Oversaw scheduling, discipline and day to day operations of 32 Table Poker room and 12 Table Games
- Acted as Manager on Duty/C Casino Shift Manager for Casino
- Monitored gaming operations continuously to check on dealers and players.
- Identified and removed players suspected of cheating in cards or other games.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Dealer
Sycuan Casino Resort
01.1989 - 01.1992
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Dealt Poker, Blackjack, Asian Games class II and III
Education
Naval Architecture/Offshore Engineering
University of California, Berkeley
Berkeley, CAAssociate of Arts Degree -
Southwestern Junior College
Chula Vista, CA01.1992
Mathematics, Computer Science
San Diego State University
San Diego, CA01.1992
Skills
- Ethical decision-making
- Adaptive leadership skills
- Promotion strategy development
- Event coordination
- Interdepartmental teamwork
- Regulatory compliance enforcement
- Monitoring compliance standards
- Ability to remain composed under pressure
Timeline
Poker Manager
Desert Diamond Casinos
06.2021 - Current
Poker Shift Manager
Desert Diamond Casinos
11.2019 - 06.2021
Poker Supervisor
Sycuan Casino And Resort
12.2017 - 11.2019
Table Games Assistant Shift Manager
Sycuan Casino And Resort
06.2003 - 12.2017
Table Games Supervisor
Sycuan Resort and Casino
03.2000 - 06.2003
Poker Shift Manager
Sycuan Casino Resort
01.1992 - 03.2000
Dealer
Sycuan Casino Resort
01.1989 - 01.1992
Naval Architecture/Offshore Engineering
University of California, Berkeley
Associate of Arts Degree -
Southwestern Junior College
Mathematics, Computer Science
San Diego State University
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