Mark Varian
Clifton Park,NY
Summary
Successfully developing enduring relationships is key, with a focus on delivering and selling high-quality products and services to both internal and external clients.
Overview
11
11
years of professional experience
Work History
Software Account Executive
Transfinder
Schenectady, NY
08.2022 - Current
- I am a work from home software account executive
- Responsible for building strong client relations with school districts within their assigned geographic areas; for updating clients on the latest products and services from Transfinder; and for understanding the current and future needs of clients to help with company resources and up sell products and services that meet these needs
- Demonstrating different software according to there use and the need of the client through online live interactive teams meetings
Retention Specialist/Call Center Manager
The Daily Gazette
Schenectady, NY
01.2020 - 07.2022
- Problem Solve billing and delivery issues of clients with Retention as the result
- Hire, onboard and train call center personnel
- Coach call center staff through challenging customer service issues
- Analyze call center data and prepare reports for upper management
- Evaluate staff effectiveness and performance annually or on an at-need basis
- Lead team meetings and give presentations to executives
- Develop monthly, quarterly, and annual call center goals and action plans
- Prepare work schedules to ensure sufficient coverage
- Create personnel and supply budgets for approval
Solution Sales Specialist
Fastenal
Albany, NY
06.2017 - 12.2019
- Maintain sales and sales growth for 110+ accounts in Central VT and Albany NY area
- Responsible to seek out and deliver sales solutions to major national accounts as well as locally owned businesses
- Cold calling accounts: National, Reginal, and Local
- Developing specific solution-based revenue growth in all core product categories that will meet the client’s needs
- Collaborates with Store and District Managers to develop sales strategies
Outside Sales Representative
Fastenal
Rutland, VT
01.2015 - 12.2017
- Maintain sales and sales growth for 110+ accounts in Central VT and Albany NY area
- Responsible to seek out and deliver sales solutions to major national accounts as well as locally owned businesses
- Cold calling accounts: National, Reginal, and Local
- Developing specific solution-based revenue growth in all core product categories that will meet the client’s needs
- Collaborates with Store and District Managers to develop sales strategies
Sales Manager
All The Best Local
Rutland, VT
01.2014 - 12.2015
- Maintain sales and sales growth for 80+ accounts in VT, MA, NH and NY
- Manage 1M sales and responsible for 3% growth month over month
- Performs sales activities on major accounts and negotiates sales price, promos and discounts
- Responsible for large chain customers: Sodexo, entegra, Price Chopper, Hannaford’s, Maplefields and VIP independent retail stores
- Cold calling accounts: primarily large independent retail stores and restaurants
- Collaborate with Marketing Manager for customized customer in house promotions
- Accurately forecasts annual, quarterly and monthly sales and promote marketing programs
- Develops specific plans to ensure revenue growth in all company’s products
- Collaborates with Vice President of Sales to develop sales strategies to improve market share in all product lines
- Utilize sales data and generate void reports to increase sales activity
- Support Route Drivers
Education
High school diploma - Equivalent
Skills
- Sales
- Employee Evaluation
- Cold Calling
- Live chat
- Typing
- Negotiation
- Route Driving
- Sales Management
- Account Management
- Presentation Skills
Timeline
Software Account Executive
Transfinder
08.2022 - Current
Retention Specialist/Call Center Manager
The Daily Gazette
01.2020 - 07.2022
Solution Sales Specialist
Fastenal
06.2017 - 12.2019
Outside Sales Representative
Fastenal
01.2015 - 12.2017
Sales Manager
All The Best Local
01.2014 - 12.2015
High school diploma - Equivalent
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