Mark Walters
Lawrenceville,GA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Values health, wellness, exercise and discipline. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
GNC
Lawrenceville, Georgia
11.2023 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of 4-8 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
Personal Trainer
TruVision Fitness LLC
, GA
06.2021 - Current
- Maintain personal fitness with strength training and cardiovascular training and optimal nutrition implementation.
- Conducted comprehensive fitness assessments to determine clients baseline fitness levels and track progress over time
- Motivated and encouraged clients during training sessions to push beyond their limits and achieve optimal performance
- Created nutrition plans tailored to client’s specific dietary needs and goals, promoting overall health and wellness
- Utilized a variety of training methods including strength training, cardiovascular exercises, flexibility training, HIIT workouts, etc
- Increased client retention rate by 47% through exceptional customer service skills
- Improved average client’s strength by 33% within the first three months of training program implementation.
Shift Lead Supervisor
BMW of Gwinnett Place
Duluth, Georgia
07.2021 - 10.2022
- Unloaded new and used vehicles and facilitated entry into department system
- Resolved customer complaints with proficient communication and resolved issues for senior management.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Reinforced rules to promote superior employee performance.
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coached team members to increase productivity and reduce workplace accidents.
Warehouse Order Selector
Publix Distribution Center
Dacula, Georgia
12.2020 - 07.2021
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Prepared products for packaging and shipping according to company specifications.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Overnight Stocker and Receiver
Kroger
Lawrenceville, GA
07.2017 - 07.2020
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Prepared products by adding tags and readying pallets for restocking.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Education
Some College (No Degree) - Kinesiology
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Phoenix High School
Lawrenceville, GASkills
- Operational efficiency
- Goals and performance
- Team building and leadership
- Friendly and positive
- Reliable
- Personnel development
- Multitasking and organization
Certification
- Certified Personal Trainer
- CPR/AED Certified
Accomplishments
- Creator of TruVision Fitness LLC
- Improved store’s KPI from last to Top 3 in the District as a GNC store manager within 6 months.
- Maintained a 90% retention rate as a Personal Trainer
- Maintained 100% rate as an order selector at Publix Distribution.
Affiliations
- I enjoy exercising, play basketball and spending time with my family.
Timeline
Store Manager
GNC
11.2023 - Current
Shift Lead Supervisor
BMW of Gwinnett Place
07.2021 - 10.2022
Personal Trainer
TruVision Fitness LLC
06.2021 - Current
Warehouse Order Selector
Publix Distribution Center
12.2020 - 07.2021
Overnight Stocker and Receiver
Kroger
07.2017 - 07.2020
Some College (No Degree) - Kinesiology
Georgia Gwinnett College
High School Diploma -
Phoenix High School