Markadia Shrout
Surfside Beach,SC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at TMA Universal Services LLC. Proven ability to enhance guest engagement and resolve disputes effectively. Experienced in cash handling and data analysis, delivering timely results and fostering a culture of excellence in hospitality.
Overview
7
7
years of professional experience
Work History
Server
MOEMOONS
Myrtle Beach
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Manager
TMA Universal Services LLC
Myrtle Beach, SC
05.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Myrtle Beach, SC
03.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Data Analysis Manager
Call Centre
02.2018 - 05.2021
- Managed multiple high-priority projects simultaneously, delivering accurate, timely results while maintaining clear communication with stakeholders.
- Championed a culture of data-driven decision-making within the organization by promoting best practices in analytics methodologies and tools usage.
- Integrated disparate data sources into centralized repositories, enabling more efficient access to information for improved analytical capabilities.
- Designed custom dashboards and reporting templates tailored to stakeholder needs, enhancing visibility into key metrics and trends.
- Presented complex data findings to executive leadership through compelling visualizations and concise reports, supporting informed decision-making processes.
- Evaluated vendor proposals for new software solutions, ensuring alignment with business objectives and long-term scalability requirements.
Education
Frome Technical High School
Jamaica Business Administration And Management
University Of Technology Jamaica
Jamaica Computer And Information Sciences
University Of Technology Jamaica
Jamaica 03.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
Timeline
Server
MOEMOONS
03.2025 - Current
Manager
TMA Universal Services LLC
05.2023 - 03.2025
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 10.2024
Data Analysis Manager
Call Centre
02.2018 - 05.2021
Frome Technical High School
Business Administration And Management
University Of Technology Jamaica
Computer And Information Sciences
University Of Technology Jamaica