Markadia Shrout
Surfside Beach,SC
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at TMA Universal Services LLC. Proven ability to enhance guest engagement and resolve disputes effectively. Experienced in cash handling and data analysis, delivering timely results and fostering a culture of excellence in hospitality.
Overview
8
8
years of professional experience
Work History
Server
MOEMOONS
Myrtle Beach
05.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Office Manager
TMA Universal Services LLC
Myrtle Beach, SC
05.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Manager
Earth Cafe
Myrtle Beach
09.2023 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
Myrtle Beach, SC
03.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new employees and delegated daily tasks and responsibilities.
Front Desk Receptionist
Palace Resorts
Myrtle Beach
03.2021 - 09.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Office Manager
Fontana Pharmacy
Jamaica
02.2018 - 05.2021
- Managed multiple high-priority projects simultaneously, delivering accurate, timely results while maintaining clear communication with stakeholders.
- Championed a culture of data-driven decision-making within the organization by promoting best practices in analytics methodologies and tools usage.
- Integrated disparate data sources into centralized repositories, enabling more efficient access to information for improved analytical capabilities.
- Designed custom dashboards and reporting templates tailored to stakeholder needs, enhancing visibility into key metrics and trends.
- Presented complex data findings to executive leadership through compelling visualizations and concise reports, supporting informed decision-making processes.
- Evaluated vendor proposals for new software solutions, ensuring alignment with business objectives and long-term scalability requirements.
Education
GED -
Myrtle Beach Adult Center
Myrtle Beach, SCFrome Technical High School
JamaicaComputer And Information Sciences
University Of Technology Jamaica
Jamaica03.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
Personal Information
Timeline
Server
MOEMOONS
05.2025 - Current
Restaurant Manager
Earth Cafe
09.2023 - 10.2024
Office Manager
TMA Universal Services LLC
05.2023 - 03.2025
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 10.2024
Front Desk Receptionist
Palace Resorts
03.2021 - 09.2022
Office Manager
Fontana Pharmacy
02.2018 - 05.2021
Frome Technical High School
Computer And Information Sciences
University Of Technology Jamaica
GED -
Myrtle Beach Adult Center