Mark Anthony H Monge
Bakersfield,California
Summary
Results-driven professional with over 15 years of experience in technical drawings and more than a decade as a Windows and Door Sales Specialist. Recognized for a strong work ethic and self-reliance, complemented by exceptional interpersonal and communication skills. Proven ability to foster relationships with clients while delivering tailored solutions that meet their needs. Committed to maintaining a positive, can-do attitude in all endeavors, ensuring both personal and team success.
Overview
35
35
years of professional experience
Work History
Sales Specialist - Millwork
Lowe's
Bakersfield, CA
02.2025 - Current
- Cultivated strong customer relationships through personalized service and product recommendations.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Managed inventory levels, ensuring optimal stock for high-demand items to improve sales efficiency.
- Led initiatives to streamline checkout processes, reducing wait times and enhancing customer satisfaction.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Developed training materials focused on best practices for effective sales techniques and customer interactions.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
Sales Specialist - PRO SERVICES
Lowe's
Bakersfield, California
02.2024 - 02.2025
- Oversaw delivery of outstanding service to professional customers. Managed pro accounts through a comprehensive CRM program. Initiated follow-up communications to provide updates on order status, promotions, and purchase history. Executed pro orders and managed project timelines. Presented Lowe's latest products and service offerings. Met and exceeded departmental and store performance goals.
Sales Specialist - Millwork
Lowe's
Honolulu, Hawaii
02.2022 - 02.2024
- Answering customer inquiries. Processing sales documents, Contacting Vendors and Installers in relation to project installs and procedures.
- Following up Special order status with the manufacturers. Solving issues relating project installs.
- Giving an Outstanding customer service.
- Developed and maintained strong customer relationships to drive sales growth.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
Millwork Sales Specialist
The Home Depot
Pearl City, Hawaii
02.2015 - 01.2022
- Maintain Aisles , Answering customer inquiries. Processing sales documents, Contacting Vendors and Installers relation to project installs and procedures.
- Following up Special order status with the manufacturers. Solving issues relating project installs. Giving an Outstanding customer service.
Lead Draftsman
Hall Restoration Specialist
Durham, England, UK
10.1998 - 08.2014
- Manage shop drawings and meeting with clients. Building proposals and estimates to present to the property owner. Site supervision.
Architectural / Structural Draftsman
Saudi Oger Ltd.
Riyadh, KSA
07.1994 - 07.1998
- Manage shop drawings and On site inspection.
Architectural / Structural Draftsman
Arch. AA Coral & Associates
Bacolod, Philippines
06.1991 - 04.1994
- Planning and Designing with supervision of junior and senior Architects.
Education
Bachelor of Science in Architecture -
La Consolacion College
Bacolod, Philippines03.1994
High School - undefined
Don Bosco Technical Institute
Victorias03.1988
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Cash handling
- Cold calling
- Inquiry handling
Timeline
Sales Specialist - Millwork
Lowe's
02.2025 - Current
Sales Specialist - PRO SERVICES
Lowe's
02.2024 - 02.2025
Sales Specialist - Millwork
Lowe's
02.2022 - 02.2024
Millwork Sales Specialist
The Home Depot
02.2015 - 01.2022
Lead Draftsman
Hall Restoration Specialist
10.1998 - 08.2014
Architectural / Structural Draftsman
Saudi Oger Ltd.
07.1994 - 07.1998
Architectural / Structural Draftsman
Arch. AA Coral & Associates
06.1991 - 04.1994
High School - undefined
Don Bosco Technical Institute
Bachelor of Science in Architecture -
La Consolacion College