Christian Velez
Charlottesville,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
Belk
01.2024 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Sales Consultant
Kay Jewlers
06.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Merchandiser Coordinator
Sephora
09.2023 - 01.2024
- Boosted sales by strategically arranging and promoting products in the store.
- Enhanced product visibility with creative visual merchandising techniques, driving customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Chick Fil A
06.2019 - 02.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Education
High School Diploma -
Turner Ashby High School
Bridgewater, VA05.2020
Skills
- Team Leadership
- Computer Skills
- Negotiation and Conflict Resolution
- Complex Problem-Solving
- Customer Relationship Management (CRM)
Timeline
Manager
Belk
01.2024 - Current
Merchandiser Coordinator
Sephora
09.2023 - 01.2024
Sales Consultant
Kay Jewlers
06.2023 - Current
Cashier
Chick Fil A
06.2019 - 02.2023
High School Diploma -
Turner Ashby High School
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