Hi, I’m
Markeisha Graham
General Virtual Assistant
Lexington Park,MD
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 7 years of experience providing quality administrative support to clients. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
8
years of professional experience
Work History
TownePlace Suites By MarriottLexington Park, MD
Front Desk Associate
07.2019 - Current
Job overview
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
ShuString MagazineMontgomery, AL
Managing Editor
06.2014 - 05.2018
Job overview
- Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
- Oversaw publication of digital and print products, aligning multi-media content strategies to maintain cohesive brand identity.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Led team of 15 staff writers in production of content for monthly editorials.
- Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Delegated and tracked each staff member's assignments and deadlines.
- Maintained advanced social media presence to promote deliverables and solicit new contributors.
Alfa Insurance AgencyMontgomery, AL
Junior Data Analyst
02.2014 - 05.2015
Job overview
- Resolved malfunctions with systems and programs through troubleshooting.
- Established requirements and developed tailored methodology to bolster management decision support reporting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Boosted information sharing by enhancing interfaces between computer systems.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
Education
Jefferson Davis Community CollegeBrewton, AL
Associate of Arts from Art
05.2010
Skills
- Document and File Management
- Strong Organizational Skills
- Schedule Preparation
- Data Communications
- Workflow Processes
- Communication Skills
- Time management
- Excellent attention to details
- Social Media Management
- Project Management
- Data entry
- Customer Service
Timeline
Front Desk Associate
TownePlace Suites By Marriott
07.2019 - Current
Managing Editor
ShuString Magazine
06.2014 - 05.2018
Junior Data Analyst
Alfa Insurance Agency
02.2014 - 05.2015
Jefferson Davis Community College
Associate of Arts from Art
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