Markeisha Lilly
Houston,TX
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Healthco Pharmacy
Houston, TX
01.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Processed prescription orders using pharmacy management software for efficiency.
- Conducted routine checks on expiration dates to ensure medication safety compliance.
- Supported patient care initiatives by providing prompt service and accurate information.
Front Office Assistant/Healthcare Customer Service Representative
First Street Hospital
Bellaire, TX
07.2016 - 12.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Assisted in maintaining organized filing systems for patient records and administrative documents.
- Coordinated communication between patients and medical staff to streamline service delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized office software to update databases and track patient information accurately.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
Customer Service Representative
UPS
Houston, TX
05.2012 - 07.2016
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed complaint resolution processes to minimize escalation and improve service quality.
- Collaborated with team members to streamline daily operations and boost productivity.
- Implemented training sessions for new hires, improving onboarding experience and knowledge retention.
Education
Associate of Science - Healthcare Administration
Texas Southern University
Houston, TX06-2013
High School Diploma -
Worthing High School
Houston05-2010
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient confidentiality
- Pharmacy and customer records management
- Medication dispensing
- Prescription filling
Timeline
Pharmacy Technician
Healthco Pharmacy
01.2025 - Current
Front Office Assistant/Healthcare Customer Service Representative
First Street Hospital
07.2016 - 12.2024
Customer Service Representative
UPS
05.2012 - 07.2016
Associate of Science - Healthcare Administration
Texas Southern University
High School Diploma -
Worthing High School