Markel Gooden
Hartford,CT
Summary
Business Management student with 4+ years of experience in customer service, operations, and team leadership. Proven ability to perform in high-volume environments, train staff, and improve efficiency. International experience studying abroad in Costa Rica with a focus on global perspective and adaptability.
Overview
8
8
years of professional experience
Work History
Key Holder/Manager
Dicks Sporting goods
Manchester, CT
04.2022 - Current
- Led daily store operations including opening/closing and cash management
- Supervised and trained team members to meet sales and service goals
- Improved inventory accuracy through inventory management
- Supported sales growth through promotions and customer engagement
- Performed bicycle diagnostics and repairs to safety standards
Barista
Starbucks, Barista
Storrs, Connecticut
09.2020 - 08.2024
- Managed 200+ customer orders per shift in a fast-paced environment
- Delivered consistent, high-quality service and product accuracy
- Trained new employees on operations and customer service standards
Warehouse Worker
Amazon
Windsor, CT
05.2022 - 08.2023
- Surpassed productivity targets in fulfillment operations
- Utilized scanning systems to track and manage inventory
- Collaborated with team members to increase workflow efficiency
Job readiness partcipant
Community Renewal Team
Hartford, CT
06.2018 - 08.2020
- Completed workforce training to enhance communication and professional skills for career advancement
- Participated in community service and development programs to support local initiatives and foster community engagement
- Collaborated with diverse co-workers to increase awareness and participation in the census
Education
Bachelor of Science - Business Management
Eastern Connecticut State University
Willimantic, CT05-2026
Study Abroad
Universiad Veritas
San Jose, CR01-2025
Highschool
Metropolitan Learning Center
Bloomfield, CT06-2022
Skills
- Customer Service Team Leadership Training & Development
Cash Handling & POS Systems Inventory Management
Warehouse Operations Bicycle Repair & Maintenance - Sales Management
Accomplishments
- CREC Scholars All-Academic Team
- National Honor Society member
- Honors with Distinction
Timeline
Warehouse Worker
Amazon
05.2022 - 08.2023
Key Holder/Manager
Dicks Sporting goods
04.2022 - Current
Barista
Starbucks, Barista
09.2020 - 08.2024
Job readiness partcipant
Community Renewal Team
06.2018 - 08.2020
Bachelor of Science - Business Management
Eastern Connecticut State University
Study Abroad
Universiad Veritas
Highschool
Metropolitan Learning Center