Markel Jackson
Elon,USA
Summary
With nearly six years at Wayfair, the role of Operations Manager involves spearheading operational strategies, overseeing fulfillment processes, and driving productivity to enhance customer satisfaction. The team focuses on achieving business goals by fostering collaboration and addressing operational challenges alongside senior leadership. A commitment to innovation and goal-setting ensures seamless execution and continuous improvement. Implemented a new inventory management system that resulted in a 15% increase in execution (inspection & assembly) and also 10% increase in UPH in the deluxing department. My dedication to exceptional service aligns with a mission to optimize warehousing productivity while empowering high-performing teams. By coaching supervisors, monitoring service metrics, and implementing actionable strategies, the organization's operations are consistently elevated to new heights. Performance management expertise reinforces efforts to deliver measurable outcomes and strengthen team effectiveness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Wayfair
Greensboro, NC, US
09.2019 - 06.2025
- Collaborated with the Supervisor team to address and resolve daily operational challenges, enhancing overall efficiency.
- Developed strong relationships with key stakeholders and senior leadership to identify opportunities for improving warehousing productivity.
- Monitored key service level metrics, ensuring excellent customer experiences and fulfillment promises.
- Led a high-performing team of Operations Supervisors, driving operational strategy and innovation for revenue growth.
- Creating and managing operational budgets, controlling costs, and optimizing resource allocation.
- Hiring, training, and supervising teams, fostering a positive and productive work environment.
- Identifying bottlenecks, streamlining processes, and implementing solutions for increased efficiency and productivity.
- Developing and implementing performance metrics, monitoring team performance, and providing feedback and coaching.
- Ability to communicate effectively with all levels of the organization and build strong relationships.
- Ability to plan, execute, and manage projects effectively, ensuring timely completion and within budget.
- Proficiency in relevant software and tools, including inventory management systems, CRM, and data analysis tools.
Warehouse Supervisor
Wayfair
Greensboro, NC, US
09.2017 - 09.2019
- Supervised daily operations of warehouse staff, ensuring adherence to safety and legal protocols.
- Delegated tasks effectively, enhancing team productivity and operational efficiency.
- Conducted comprehensive training sessions, resulting in measurable improvements in staff performance.
- Collaborated with management to implement strategic initiatives that drove business results at Wayfair.
Team Lead
Wayfair
Greensboro, NC, US
12.2016 - 09.2017
- Assisted in managing warehouse operations, ensuring efficiency and accountability across all functions.
- Led the receiving department, implementing best practices for optimized workflow and inventory management.
- Conducted training sessions for team members, enhancing skills and promoting a culture of safety and cleanliness.
- Proactively monitored order management systems, resolving Overage/Shortage/Damage issues to optimize operations.
- Conducted regular cycle counts, leading to a 15% improvement in inventory accuracy at Wayfair in Greensboro, NC.
Warehouse Floor Associate
Wayfair
Greensboro, NC, US
06.2016 - 12.2016
- Unloaded and received inbound furniture orders, efficiently managing large and heavy goods.
- Utilized scan technology to document carton-level information, enhancing inventory accuracy.
Receiving Associate
SAMSON MARKETING
High Point, NC, US
12.2015 - 06.2016
- Unloaded and received inbound furniture orders, efficiently managing large and heavy goods.
- Utilized scan technology to document carton-level information, enhancing inventory accuracy.
Education
High School Diploma - Allied Health Sciences
Scotland High School
Laurinburg, NC01.2007
Skills
- Coaching
- Organization Skills
- Continuous Improvement
- Employee Training
- Leadership Development
- Performance Management
- Interpersonal Skills
- Team Leadership
- Teamwork
- Inventory Management
- Decision-Making
- Supply Chain Management
- Time Management
- Logistics Management
- Strategic Thinking
- MS Office
- Clerical experience
- Leadership
- Operations
- Communication skills
- Supervising experience
- Logistics
- Analysis skills
- Warehouse management system
- Customer service
- Training specialist
- Computer skills
- Organizational skills
- Warehouse experience
- 5S
- Scheduling
- Lean management
- Payroll
- P&L
- Work Independently
Certification
- First Aid CPR AED, 2025-04-01, 2027-04-01
- Bloodborne Pathogens Training, 2025-04-01, 2027-04-01
Personal Information
- Authorized To Work: Authorized to work in the US for any employer
- Title: Operations Manager
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Operations Manager
Wayfair
09.2019 - 06.2025
Warehouse Supervisor
Wayfair
09.2017 - 09.2019
Team Lead
Wayfair
12.2016 - 09.2017
Warehouse Floor Associate
Wayfair
06.2016 - 12.2016
Receiving Associate
SAMSON MARKETING
12.2015 - 06.2016
High School Diploma - Allied Health Sciences
Scotland High School