Markel Washington
Milwaukee
Summary
Dynamic customer service professional with proven expertise at Walgreens, excelling in conflict resolution and effective communication. Recognized for enhancing customer satisfaction and driving sales through exceptional support and product knowledge. Adept at managing inventory and collaborating with teams to achieve operational goals while maintaining a keen focus on customer needs.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Milwaukee
09.2023 - Current
- Greeted customers and identified their needs.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Provided information about products and services available to customers.
- Maintained knowledge of current sales promotions and new product releases.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated active listening skills when responding to customer questions and complaints.
Electronics Sales Associate
Walmart
Milwaukee
06.2023 - 09.2023
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Updated product knowledge through training sessions provided by vendors.
- Tracked sales trends for electronic products to inform purchasing decisions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
James E Groppi
Milwaukee, WI05-2024
Skills
- Customer service
- Inventory management
- Cash handling
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Customer support
- Problem resolution
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
Electronics Sales Associate
Walmart
06.2023 - 09.2023
High School Diploma -
James E Groppi