Summary
Overview
Work History
Education
Skills
Timeline
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MARKESHA FAVIS

New Orleans,LA

Summary

Dedicated professional seeking a position within a customer service environment. Utilizing a blend of education, skills, and proven experience to contribute effectively to a collaborative work setting. Aiming for a mutually advantageous partnership with an employer that values commitment, supports growth, and provides opportunities for advancement.

Overview

9
9
years of professional experience

Work History

Supervisor

USPS
12.2019 - Current
  • Implemented process improvements that resulted in a 38% increase in efficiency and reduced errors.
  • Managed a team of 15 employees, providing leadership, training, and performance evaluations.
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.

Store Manager

Acceptance Now
07.2017 - 07.2019
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Increased sales by 30% with special displays and promotions.

Assistant Manager

Smoothie King
05.2015 - 07.2017
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase the company's productivity and profitability with quality workers.

Education

Certification - Hospitality

Warren Easton Charter High School - Academy of Hospitality & Tourism
New Orleans, LA
11.2016

Diploma -

Warren Easton Charter High School
New Orleans, LA
05.2014

General Cosmetology Certification -

Vanguard College of Metairie
Metairie, LA
05.2014

Skills

  • Business Development
  • Inventory Control
  • Data Analytics
  • Staff Management
  • Schedule Development
  • Process Improvement
  • Priority Management
  • Strategic Planning

Timeline

Supervisor

USPS
12.2019 - Current

Store Manager

Acceptance Now
07.2017 - 07.2019

Assistant Manager

Smoothie King
05.2015 - 07.2017

Certification - Hospitality

Warren Easton Charter High School - Academy of Hospitality & Tourism

Diploma -

Warren Easton Charter High School

General Cosmetology Certification -

Vanguard College of Metairie

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MARKESHA FAVIS