Marketha Jones
Stockton,CA
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
12
12
years of professional experience
Work History
Cashier
Target
02.2021 - 10.2023
- Processed customer transactions accurately using POS systems.
- Maintained organized cash register and managed cash flow efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Seasonal Worker
OG Packing
04.2016 - 07.2018
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Customer Service Representative
Bank of America
05.2011 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Vista High School
Richmond, CACertificate -
National Holistic Institute
Emeryville, CASkills
- Customer service
- Customer assistance
- Time management skills
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Target
02.2021 - 10.2023
Seasonal Worker
OG Packing
04.2016 - 07.2018
Customer Service Representative
Bank of America
05.2011 - 07.2018
High School Diploma -
Vista High School
Certificate -
National Holistic Institute