Markia Hayward
Alpharetta,GA
Summary
Dynamic professional with extensive experience as a TSA Agent at Homeland Security, excelling in passenger screening and surveillance monitoring. Proven ability to enhance public safety through effective communication and incident reporting. Recognized for integrity and strong team development skills, ensuring compliance with security protocols and fostering a safe environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
TSA Agent
Homeland Security US Department
05.2024 - Current
- Improved overall safety with effective communication and collaboration among team members.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
Janitorial Manager
MH4 Enterprises
02.2021 - Current
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Developed strong vendor relationships for cost-effective supply procurement and inventory management.
- Led staff meetings to discuss progress updates, share best practices, address concerns, and maintain open lines of communication within the team.
- Collaborated with other department managers to coordinate cross-functional projects and tasks effectively.
- Reduced employee turnover through effective hiring, training, and performance management.
- Maintained compliance with OSHA regulations through proper training, documentation, and adherence to safety protocols.
- Enhanced custodial team efficiency by implementing new cleaning processes and schedules.
- Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
Janitorial Supervisor
Shelly’s Cleaning
Atlanta, GA
09.2015 - 07.2020
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Dusted surfaces, ledges, fixtures and furniture.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Education
Associates - Business
American InterContinental University
Atlanta, GA03.2013
Skills
- Passenger screening
- Public safety awareness
- Physical fitness
- First aid training
- Baggage inspection
- Security protocols
- Advanced threat detection
- Pre-board screenings
- Passport checks
- Customer service and assistance
- Integrity and honesty
- Customer relations skills
- Stress tolerance
- Surveillance monitoring
- Operations management
- Team development
- Incident reporting
- De-escalation techniques
- Policy enforcement
Timeline
TSA Agent
Homeland Security US Department
05.2024 - Current
Janitorial Manager
MH4 Enterprises
02.2021 - Current
Janitorial Supervisor
Shelly’s Cleaning
09.2015 - 07.2020
Associates - Business
American InterContinental University