Markisha Oliver

• Communicated with customers to identify and resolve outstanding payments.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
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• Monitored accounts to verify compliance with payment terms and schedules.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Handled day-to-day accounting processes to drive financial accuracy.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Located errors and promptly refiled rejected claims.
• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Precisely evaluated and verified benefits and eligibility.
• Verified insurance of patients to determine eligibility.
• Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
• Delivered timely and accurate charge submissions.
• Audited and corrected billing and posting documents for accuracy.
• Managed and responded to correspondence and inquiries from customers and vendors.

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Monitored customer accounts to identify and rectify billing issues.
• Provided excellent customer service, developing and maintaining client relationships.
• · Input patient demographics, and insurance information, along with all required CPT and DX codes being billed to an HCFA 1050 Form
• Maintain HIPAA laws with patient and practice information
• Correct any rejection by the clearing house and resubmit to the insurance company

• · Make sure all employee charts are up to date with current ID/DL, Cert., OIG
• ·Check references of potential employees

· Run Background, Employee Misconduct, and Nurse Aide Register Checks

• Provide ongoing periodic supervision and performance evaluation for every employee to promote efficiency and high quality service
• · Develop procedures for consumer participation in the agency’s program planning and policies
• · Create a service plan and schedules for clients
• · Place the client with an attendant and conduct admission and orientation
• · Communicate with the Texas Department of Aging and Disability regarding clients
• Process New Incoming Client Referrals / Orientation
• Conduct Annual Supervisor Visits to client's home to ensure that client needs are being met and there are no additional requests from the client
• Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
• Maintained current accounts through aged revenue reporting.
• Researched and followed up on denied insurance claims.