Markiyah Townsend
Louisville,KY
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy settings.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Louisville, KY
03.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Managed filing of prescriptions, both electronically and manually.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Prepared and processed medical insurance claim forms and records.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Restocked shelves with new supplies of medications as needed.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
Package Handler
FedEx
Louisville, KY
09.2022 - 03.2023
- Maintained clean and organized work area, adhering to safety standards.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Utilized handheld devices to track and update package status in real-time.
Designated Hitter
Walgreen's Pharmacy
Louisville, KY
02.2021 - 09.2022
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Adhered to social distancing protocols and wore mask or face shield.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Collaborated with other healthcare professionals to ensure optimal patient care.
Education
High School Diploma -
Iroquois High School
Louisville, KY05-2020
Skills
- Billing support
- FDA and HIPAA compliance
- Medication dispensing
- Team collaboration
- Pharmacy law compliance
- Workflow optimization
- Patience and empathy
- Complex Problem-solving
- Hospitality and accommodation
- Transaction handling
- Written and verbal communication
Timeline
Pharmacy Technician
CVS Pharmacy
03.2023 - Current
Package Handler
FedEx
09.2022 - 03.2023
Designated Hitter
Walgreen's Pharmacy
02.2021 - 09.2022
High School Diploma -
Iroquois High School