Summary
Overview
Work History
Skills
Certification
Toolsandtechnologies
Earlierprofessionalexperience
Work Availability
Work Preference
Quote
Timeline
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Mark R. Kennedy

Senior IT Professional
Lawrenceville,GA

Summary

With over 20 years of proven expertise in implementing IT solutions and supporting application systems within highly regulated industries, adept at delivering technical support, facilitating training, and effectively resolving workflow challenges. Proficient in application management, executing system upgrades, and optimizing operational efficiencies.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Systems Administrator 4 Contractor

IDR
04.2023 - 11.2024
  • Company Overview: Georgia Department of Revenue
  • Set up and supported new users on critical application modules
  • Automated IT workflows using PowerShell, reducing manual errors and improving team productivity
  • Provided end-user support and training sessions to resolve application issues and enhance usability
  • Maintained activity logs and proactively monitored application efficiencies
  • Georgia Department of Revenue

Systems Administrator 4 / IT Manager Contractor

Dekalb County Board of Health
04.2022 - 09.2022
  • Installed and upgraded software applications, ensuring seamless operations
  • Monitored network server utilization and resolved workflow issues
  • Delivered training sessions for the IT team to enhance system knowledge
  • Created processes for application efficiency and compliance

Systems Administrator 3 Contractor

Data Inc.
04.2021 - 04.2022
  • Company Overview: Georgia Department of Revenue
  • Streamlined user onboarding processes and improved system access workflows
  • Developed and maintained IT documentation to guide team operations
  • Monitored systems for optimal performance and addressed recurring application issues
  • Georgia Department of Revenue

Project Manager / Field Systems Engineer Contractor

NSC Global
11.2018 - 12.2019
  • Led system installations and configurations, achieving operational excellence
  • Delivered technical support and training to users, ensuring effective system adoption
  • Enhanced client satisfaction through responsive issue resolution and workflow improvements

ITAM (IT Asset Manager) / Business Analyst Contractor

Time Warner
06.2018 - 11.2018
  • Company Overview: Eliassen Group, CNN Center
  • Conducted application audits, identifying opportunities for cost reductions
  • Improved data accuracy in CMDB systems to enhance asset tracking
  • Advised leadership on strategies for optimizing IT workflows
  • Eliassen Group, CNN Center

Project Manager / IT Hardware Asset Management Contractor

Fiserv
07.2016 - 11.2017
  • Company Overview: Johns Creek, GA
  • Managed IT hardware assets across multiple locations, ensuring accurate tracking
  • Directed software integration and implemented best practices for asset utilization
  • Delivered training and documentation to support team adoption of new processes
  • Johns Creek, GA

Lead Systems Engineer / Project Manager Contractor

Universal Health Systems
01.2015 - 02.2016
  • Company Overview: Lawrenceville, GA
  • Upgraded application systems and trained users to enhance functionality
  • Provided end-to-end support for system migrations and application enhancements
  • Authored user guides and training materials to facilitate knowledge transfer
  • Lawrenceville, GA

Wintel Systems Engineer Contractor

SunTrust Bank
09.2013 - 06.2014
  • Company Overview: Atlanta, GA
  • Redesigned system configurations to meet operational requirements
  • Provided technical support, resolving workflow issues and minimizing downtime
  • Conducted system installations and updates to ensure compliance
  • Atlanta, GA

Skills

Certification

PMP Certification, in progress

Toolsandtechnologies

Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, ServiceNow, Microsoft Intune, Group Policy, PowerShell, SCCM, PDQ Deploy, Vulnerability Management, PCI-DSS Standards, Jira, Confluence

Earlierprofessionalexperience

  • Senior System Engineer | Intercontinental Hotel Group (IHG)
  • Controls System Engineer | Siemens Energy
  • Owner Operator | Fun 4 Every 1
  • IT Systems Support Engineer | HP
  • Technical Instructor | Data Processing Trainers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceFlexible work hoursWork from home optionPersonal development programsPaid sick leaveCompany Culture

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Systems Administrator 4 Contractor

IDR
04.2023 - 11.2024

Systems Administrator 4 / IT Manager Contractor

Dekalb County Board of Health
04.2022 - 09.2022

Systems Administrator 3 Contractor

Data Inc.
04.2021 - 04.2022

Project Manager / Field Systems Engineer Contractor

NSC Global
11.2018 - 12.2019

ITAM (IT Asset Manager) / Business Analyst Contractor

Time Warner
06.2018 - 11.2018

Project Manager / IT Hardware Asset Management Contractor

Fiserv
07.2016 - 11.2017

Lead Systems Engineer / Project Manager Contractor

Universal Health Systems
01.2015 - 02.2016

Wintel Systems Engineer Contractor

SunTrust Bank
09.2013 - 06.2014

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Mark R. KennedySenior IT Professional