Mark R. Kennedy
Senior IT Professional
Lawrenceville,GA
Summary
With over 20 years of proven expertise in implementing IT solutions and supporting application systems within highly regulated industries, adept at delivering technical support, facilitating training, and effectively resolving workflow challenges. Proficient in application management, executing system upgrades, and optimizing operational efficiencies.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Systems Administrator 4 Contractor
IDR
04.2023 - 11.2024
- Company Overview: Georgia Department of Revenue
- Set up and supported new users on critical application modules
- Automated IT workflows using PowerShell, reducing manual errors and improving team productivity
- Provided end-user support and training sessions to resolve application issues and enhance usability
- Maintained activity logs and proactively monitored application efficiencies
- Georgia Department of Revenue
Systems Administrator 4 / IT Manager Contractor
Dekalb County Board of Health
04.2022 - 09.2022
- Installed and upgraded software applications, ensuring seamless operations
- Monitored network server utilization and resolved workflow issues
- Delivered training sessions for the IT team to enhance system knowledge
- Created processes for application efficiency and compliance
Systems Administrator 3 Contractor
Data Inc.
04.2021 - 04.2022
- Company Overview: Georgia Department of Revenue
- Streamlined user onboarding processes and improved system access workflows
- Developed and maintained IT documentation to guide team operations
- Monitored systems for optimal performance and addressed recurring application issues
- Georgia Department of Revenue
Project Manager / Field Systems Engineer Contractor
NSC Global
11.2018 - 12.2019
- Led system installations and configurations, achieving operational excellence
- Delivered technical support and training to users, ensuring effective system adoption
- Enhanced client satisfaction through responsive issue resolution and workflow improvements
ITAM (IT Asset Manager) / Business Analyst Contractor
Time Warner
06.2018 - 11.2018
- Company Overview: Eliassen Group, CNN Center
- Conducted application audits, identifying opportunities for cost reductions
- Improved data accuracy in CMDB systems to enhance asset tracking
- Advised leadership on strategies for optimizing IT workflows
- Eliassen Group, CNN Center
Project Manager / IT Hardware Asset Management Contractor
Fiserv
Johns Creek, GA
07.2016 - 11.2017
- Company Overview: Johns Creek, GA
- Managed IT hardware assets across multiple locations, ensuring accurate tracking
- Directed software integration and implemented best practices for asset utilization
- Delivered training and documentation to support team adoption of new processes
- Johns Creek, GA
Lead Systems Engineer / Project Manager Contractor
Universal Health Systems
Lawrenceville, GA
01.2015 - 02.2016
- Company Overview: Lawrenceville, GA
- Upgraded application systems and trained users to enhance functionality
- Provided end-to-end support for system migrations and application enhancements
- Authored user guides and training materials to facilitate knowledge transfer
- Lawrenceville, GA
Wintel Systems Engineer Contractor
SunTrust Bank
Atlanta, GA
09.2013 - 06.2014
- Company Overview: Atlanta, GA
- Redesigned system configurations to meet operational requirements
- Provided technical support, resolving workflow issues and minimizing downtime
- Conducted system installations and updates to ensure compliance
- Atlanta, GA
Skills
Application Setup & User Support
System Installation
Upgrades
Backup
Network Server Monitoring
Utilization
Technical Support
Training Delivery
Workflow Issue Resolution
Activity Log Maintenance
Monitoring
Stakeholder Communication
Reporting
Certification
PMP Certification, in progress
Toolsandtechnologies
Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, ServiceNow, Microsoft Intune, Group Policy, PowerShell, SCCM, PDQ Deploy, Vulnerability Management, PCI-DSS Standards, Jira, Confluence
Earlierprofessionalexperience
- Senior System Engineer | Intercontinental Hotel Group (IHG)
- Controls System Engineer | Siemens Energy
- Owner Operator | Fun 4 Every 1
- IT Systems Support Engineer | HP
- Technical Instructor | Data Processing Trainers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPersonal development programsPaid sick leaveCompany CultureQuote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Systems Administrator 4 Contractor
IDR
04.2023 - 11.2024
Systems Administrator 4 / IT Manager Contractor
Dekalb County Board of Health
04.2022 - 09.2022
Systems Administrator 3 Contractor
Data Inc.
04.2021 - 04.2022
Project Manager / Field Systems Engineer Contractor
NSC Global
11.2018 - 12.2019
ITAM (IT Asset Manager) / Business Analyst Contractor
Time Warner
06.2018 - 11.2018
Project Manager / IT Hardware Asset Management Contractor
Fiserv
07.2016 - 11.2017
Lead Systems Engineer / Project Manager Contractor
Universal Health Systems
01.2015 - 02.2016
Wintel Systems Engineer Contractor
SunTrust Bank
09.2013 - 06.2014