Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Keywords
Timeline
Generic

Mark Louie Dumo

Las Vegas

Summary

Experienced manager with 4 years of managerial experience, skilled in strategic planning and people management. Demonstrated expertise in warehouse management, inventory control, shipping and receiving, and customer service. Results-oriented professional with a proven track record in leadership and relationship-building. Committed to optimizing operations and delivering exceptional service to drive business success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Field Service Technician

MediLogix, LLC
06.2024 - Current
  • Managed shipment and reception processes.
  • Managed inventory levels through effective ordering of parts.
  • Executed repair and cleaning activities within storage facility.
  • Maintained adequate stock levels for critical medical supplies.
  • Repaired and processed medical equipment.
  • Prepared warehouse for compliance audits.
  • Diagnosed and resolved complex technical issues in a timely manner to minimize downtime for clients
  • Collaborated with cross-functional teams to develop and implement preventive maintenance schedules, resulting in a XX% reduction in equipment failures
  • Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns
  • Managed inventory levels by accurately tracking parts usage and ordering supplies as needed to ensure uninterrupted service delivery
  • Maintained detailed records of all service calls, including work performed, parts used, and time spent on each job
  • Implemented safety protocols and best practices to ensure compliance with industry regulations and prevent accidents or injuries on job sites
  • Developed strong relationships with key clients through regular communication and proactive problem-solving efforts
  • Participated in continuous training programs offered by manufacturers to stay updated on the latest technologies
  • Supported remote customers via phone or video conference sessions guiding them through troubleshooting steps
  • Provided instructional guidance to ensure smooth integration of new hires.

Field Service Technician

Joerns Healthcare Inc.
09.2011 - 10.2023
  • Work/drive safely in all aspects of job
  • Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
  • Instructs and demonstrates patient/care giver/nurse on proper and safe use of product
  • Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
  • Completes vehicles safety checks in accordance with set procedures
  • Drives safely and defensively obeying all traffic law
  • Provides safe environment for the patient at all time
  • Checks electrical outlets for power and proper ground when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
  • Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
  • Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed
  • Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
  • Complete all required training
  • Completes DOT requirements
  • Completes all Smiths system requirement and test

Manager

Mrs. Fields Cookies
12.2007 - 09.2011
  • Managed team of [number] of professionals
  • Increased profits by 60% in one year through restructure of business line
  • Reduced and controlled expenses by [actions]
  • Hired and trained [number] of staff
  • Developed and rolled out new policies
  • Trained, coached and mentored staff to ensure smooth adoption of new programs
  • Cash handling
  • Inventory and stocking items
  • Baking cookies
  • Good Customer service
  • Served as mentor to junior team members

Cakie Designer

09.2004 - 10.2006
  • CNA graduate
  • Proper care of patient including proper way and showing Love
  • Assisting patient
  • Preparing food including proper feeding of the patient
  • Assisting proper exercise and activity of the patient
  • Monitoring the proper health of the patient
  • Oral care
  • Bathing

Cashier/Stocker/Helper

01.2004 - 04.2004
  • Customer service
  • Cash register
  • Stock new items into the store
  • Deliver some items into different stores

Delivery Driver

Mark-Lou RTW
01.2003 - 12.2003
  • Deliver all different items of clothes to each stores ( applicable if employee call in sick )
  • Pick up Cash
  • Deliver items back to warehouse

Manager

Mark-Lou RTW
01.2001 - 01.2003
  • Company Overview: This is a family business use to run by my mother, at this time my mother introduce me to the world of business
  • Manage 12 stores everyday
  • Managed team of [number] of professionals
  • Payroll system
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Developed and rolled out new policies
  • Hired and trained of staff
  • Managed team of [number] of professionals
  • This is a family business use to run by my mother, at this time my mother introduce me to the world of business

Education

Certificate - Computer Science

INFORMATICS computer school
Manila

Computer Science

AMA Computer University
Manila

High school diploma -

New Era University
Manila
01.1997

Skills

  • Inventory
  • Shipping / Receiving
  • Supply chain
  • Costumer Service
  • Training
  • Service Technician Experience
  • Computer Networking
  • Delivery Driver Experience
  • Equipment Repair
  • Typing
  • Materials handling
  • Pallet jack
  • Supply chain
  • Aseptic technique
  • Assembly
  • Microsoft Office
  • Microsoft Excel
  • Warehouse management system

Certification

  • DOT Medical Card, 06/01/23, 06/01/25
  • Driver's License, 12/01/21, 12/01/29

Additional Information - Keywords

  • Able to learn fast in training.
  • Able to do multiple or any kind of job.
  • Able to speak and write and understand English.
  • Able to learn and make job perfectly.
  • Able to do basic computer skills.
  • Never been late at work.
  • Very friendly and a good personality person.
  • BACKGROUND STATUS: Have a Valid Driver's license, Valid Social Security Number, Have own transportation, Drug test passed always for applying a job and a Very Good Clean Record.

Timeline

Field Service Technician

MediLogix, LLC
06.2024 - Current

Field Service Technician

Joerns Healthcare Inc.
09.2011 - 10.2023

Manager

Mrs. Fields Cookies
12.2007 - 09.2011

Cakie Designer

09.2004 - 10.2006

Cashier/Stocker/Helper

01.2004 - 04.2004

Delivery Driver

Mark-Lou RTW
01.2003 - 12.2003

Manager

Mark-Lou RTW
01.2001 - 01.2003

Computer Science

AMA Computer University

Certificate - Computer Science

INFORMATICS computer school

High school diploma -

New Era University

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Mark Louie Dumo