Markquell Cain
San Francisco,CA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
8
8
years of professional experience
Work History
Front Desk Clerk
Tendorloin Housing Clinic
06.2021 - Current
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Janitor
Aim To Please
06.2021 - 08.2022
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
Customer Service Coordinator
Episcopal Community Services, ECS
06.2016 - 02.2021
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed and implemented new customer service protocols, resulting in improved resolution rates and customer feedback.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
Education
GED -
San Leandro Evening School
San Leandro, CASkills
- Hospitality Management
- Attractions and amenities knowledgeable
- Multi-Line Phone Systems
- Guest Relations
- Hospitality services
- Time Management
- Listening Skills
Timeline
Front Desk Clerk
Tendorloin Housing Clinic
06.2021 - Current
Janitor
Aim To Please
06.2021 - 08.2022
Customer Service Coordinator
Episcopal Community Services, ECS
06.2016 - 02.2021
GED -
San Leandro Evening School