Markus Contreras
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Lead Server
Tap 42
01.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Increased sales significantly by upselling higher-end products to customers.
Lead Server & Bartender
Brimstone Woodfire Grill
03.2019 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
The Cheesecake Factory Restaurant
12.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Master's Licensed Mental Health Counselor - Psychology
Carlos Albizu University
Doral. FL01.2025
Skills
- Guest Relations Management
- Cash Handling
- Food Preparation
- Order Accuracy
- Employee Development
- High-Volume Dining
- Staff Supervision
- Critical Thinking
- Conflict Resolution
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Lead Server
Tap 42
01.2023 - Current
Lead Server & Bartender
Brimstone Woodfire Grill
03.2019 - 01.2023
Server
The Cheesecake Factory Restaurant
12.2017 - 01.2019
Master's Licensed Mental Health Counselor - Psychology
Carlos Albizu University
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