Markus Robinson
Appleton,USA
Summary
Seeking part-time role to expand customer service skills within the Appleton region. Dedicated to ensuring positive customer experiences at each visit. Experienced in mentoring new employees to enhance service delivery and build customer loyalty.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Menasha, WI
08.2023 - Current
- Trained oncoming baristas following the Starbucks training plan
- Learned and crafted drinks according to company standard recipe cards
- Maintained, cleaned, and troubleshooted company machinery and technology including: pos systems, Mastrena II equipment, ovens, blenders
- Coached fellow partners on management expectations and food safety standards
- Utilized Starbucks 'LATTE' model to navigate difficult customer interactions and make the moment right
- Communicated and sought advice from upper management with any issues found while working
Lead Barista
Albertsons
Pocatello, ID
07.2022 - 07.2023
- Served Starbucks beverages according to Starbucks standards
- Operated and performed cleaning on Mastrena I equipment as well as: Starbucks grinder, brewers, ovens, and blenders.
- Worked opening, midday, closing, and completed daily, weekly tasks from upper management
- Knowledge of Starbucks Standards, and Food Health Safety Standards
Variety Stocker
WinCo Foods
Pocatello, ID
10.2020 - 07.2022
- Organized, stocked, and rotated inventory
- Greeted customers with a cheerful and helpful countenance
- Created various displays and endcaps
- Demonstrated correct use of pallet jacks and step stools
- Assisted other departments
- Logged damaged or stolen items into store's reclamation center and disposed of properly
CNA
Gateway Transitional Care Center
Pocatello, ID
04.2020 - 10.2020
- Ensured the proper care of residents according to their care plan from supervision to total dependence needs
- Worked as a team to ensure the best possible care was provided to every resident
- Charting and Record-Keeping
- Comforted combative, behavioral, and upset residents
Education
High School Diploma - High Honors Graduate
Century High School
Pocatello, Idaho05.2020
Some College (No Degree) - Information Technology
Arizona State University
Tempe, AZSkills
- Time management
- Team collaboration
- Adaptability
- Coaching and training
- POS systems operation
- Inventory control
- Multi-tasking
- Equipment maintenance
- Food safety compliance
- Customer engagement
Awards
- Partner of the Quarter, Starbucks Store #57233, 02/24
- Employee of the Month, Albertsons, 05/23
Professional References
- Lauren Hendricks, Menasha Coffeehouse Leader, Menasha, WI, 54952, (920) 637-4100
- Sierra Sutter, Neenah Coffeehouse Leader, Neenah, WI, 54956, (920) 809-9626
- Lyle Hall, Licensed Starbucks Manager, Pocatello, ID, 83201, (208) 540-1581
- Brooke Hartley, Assistant Licensed Starbucks Manager, Pocatello, ID, 83201, (208) 242-7154
Timeline
Barista Trainer
Starbucks
08.2023 - Current
Lead Barista
Albertsons
07.2022 - 07.2023
Variety Stocker
WinCo Foods
10.2020 - 07.2022
CNA
Gateway Transitional Care Center
04.2020 - 10.2020
High School Diploma - High Honors Graduate
Century High School
Some College (No Degree) - Information Technology
Arizona State University