Performance-driven and reliable individual with 6+ years of extensive experience in providing exceptional customer service and leadership. Exceptionally focused and organized with a passion for helping others.
Overview
6
6
years of professional experience
Work History
Lead Server
Falcon's Lair
02.2023 - 02.2025
Formally trained in fine dining service and etiquette, possessing superior customer service skills
Highly organized and efficient in managing multiple tables and duties simultaneously
Memorized over 75+ menu items to provide special recommendations and accurately describe dishes and craft cocktails
Trained and coached incoming servers on best practices, menu knowledge, and all operational expectations
Resolved guest concerns and service issues promptly, ensuring customer satisfaction and maintaining a positive dining experience
Aquatics Supervisor
Great Wolf Lodge Resort
01.2022 - 03.2023
Oversee and manage 50+ lifeguards per shift ensuring all safety and operational expectations are met daily
Audit and ensure vigilance and response time of all lifeguards meeting daily audit quota
Participated in hiring process for new lifeguards by reviewing applications, conducting interviews, and onboarding new employees
Organized smooth responses to medical emergencies, coordinating CPR, and assisting in advanced medical care from first responders.
Server
Esmeralda's Mexican Restaurant
11.2018 - 02.2022
Accurately processed food and drink orders coordinating with kitchen staff and bartenders for efficient service
Operate POS system and cash register to accurately complete customer transactions
Memorized 50+ menu items to provide special recommendations and accurately describe dishes