Nazje Kubach
Pittsburgh,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Lead Server
Cadence Clubhouse
Allison Park, PA
10.2024 - Current
- Supervised daily operations and ensured exceptional guest service standards.
- Trained and mentored new servers, fostering a collaborative team environment.
- Implemented workflow improvements, enhancing efficiency during peak service hours.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
Assistant Manager
Phantom Fireworks
Chester, Pa
06.2021 - Current
- I was responsible for training cashiers how to handle money and explaining our coupon system. Along with being in charge of cash pulls. Making break schedules. Verifying our deposits the next morning. Cleaning the store and facing.
- Led initiatives for inventory management, minimizing discrepancies and enhancing stock accuracy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Shift supervisor
Dunkin'
Pittsburgh
09.2022 - 11.2023
- Responsible for opening and closing the store Delegating task to other crew members. Insuring customer left happy and efficiently. Get store ready for the day brewing coffee, making donuts, stocking.
- Supervised daily operations, ensuring staff adherence to company policies and procedures.
- Trained and mentored new team members, enhancing overall service quality and efficiency.
- Monitored inventory levels, coordinating timely restocking to minimize service interruptions.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Shift Manager
CVS
HAVERTOWN, Pa
09.2020 - 08.2021
- I was in charge of stocking. Keeping track of inventory ordering trucks. Scheduling. Counting 5 registers a night. Scam call training for new hires. Making sure the pharmacy staff was being taken care of. Staying on top of front store employees to ensure everything is running properly.
- Resolved customer issues promptly, improving overall satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School -
Upper Darby High School
06.2020
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Employee training and development
- Responsible and trustworthy
- Time management
- Operations management
- Project management abilities
Timeline
Lead Server
Cadence Clubhouse
10.2024 - Current
Shift supervisor
Dunkin'
09.2022 - 11.2023
Assistant Manager
Phantom Fireworks
06.2021 - Current
Shift Manager
CVS
09.2020 - 08.2021
High School -
Upper Darby High School