Marla Broyles
Poteau,OK
Summary
Productive Pharmacy Technician and Sales Associate with a proven track record at Choctaw Nation Health Services Authority and Walmart. Excelled in enhancing pharmacy workflow and customer satisfaction through problem-solving and team collaboration. Skilled in insurance billing and maintaining confidentiality, significantly improving operational efficiency and patient trust.
Overview
29
29
years of professional experience
Work History
Pharmacy Technician
Choctaw Nation Health Services Authority
04.2007 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Sales Associate
Walmart
01.1996 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
General Studies
Carl Albert State College
Poteau, OKHigh School Diploma -
Heavener High School
Heavener, OK05.1990
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Insurance Verification
- Medicare and Medicaid process
Timeline
Pharmacy Technician
Choctaw Nation Health Services Authority
04.2007 - Current
Sales Associate
Walmart
01.1996 - 01.2019
General Studies
Carl Albert State College
High School Diploma -
Heavener High School
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