Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Extracurricular Activities
Timeline
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Marla Narvaez

Little Rock,Arkansas

Summary

Dynamic sales professional with extensive experience at Athleta, excelling in customer service and product demonstrations. Proven ability to enhance customer satisfaction and drive sales through effective communication and time management, fostering positive customer relationships. Motivated and bilingual college student pursuing a career in physical therapy, with strong academic achievement, diverse customer service experience, and a background in leadership and volunteer work. Known for professionalism, adaptability, and a positive attitude in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Sales Associate

Athleta
Little Rock, Arkansas
12.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds under company policies.
  • Helped customers find specific products, answered questions, and offered product advice.

Cashier

At Home
Little Rock, Arkansas
09.2024 - 11.2024
  • Processed returns and exchanges of merchandise, following store policies.
  • Resolved customer complaints professionally, following company policy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.

Hostess & Busser

Kemuri
Little Rock, Arkansas
11.2022 - 08.2023
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Assisted servers in bussing tables when needed during busy periods.

Front Desk Receptionist

Best Nails & Spa
Little Rock, Arkansas
04.2022 - 10.2022
  • Scheduled appointments, answered client inquiries, and maintained records.
  • Handled cash transactions and maintained an organized front desk.
  • Seated customers based on the rotation of the nail technicians.
  • Demonstrated knowledge of all products and services offered in the salon.

Carhop

Sonic
Little Rock, Arkansas
10.2021 - 12.2021
  • Greeted and welcomed customers as they arrived at the drive-in window.
  • Delivered food orders to customers on time with a friendly attitude.
  • Ensured that all orders were accurate before providing them to customers.
  • Prepared drinks, condiments, and food items according to restaurant standards.
  • Operated cash register accurately and efficiently to process customer payments.
  • Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.

Education

Bachelor of Science - Psychology, Exercise Science minor

University of Arkansas At Little Rock
Little Rock, AR
05-2027

High School Diploma -

Mount St.Mary Academy
Little Rock, AR
05-2023

Skills

  • Customer service
  • Time management
  • Sales techniques
  • Product demonstrations
  • Shipment processing
  • Payment processing
  • Cash handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Volunteer Experience

  • Work Study- Financial Aid Assistant, Mount St. Mary Academy
  • Sidney McMath Library- Program Assistant
  • Easterseals- Volunteer Assistant
  • Abba House- Child Supervisor
  • Little Rock Animal Village- Volunteer Assistant

Extracurricular Activities

  • Spanish Club (Officer)| 2019-2023- Led meetings and cultural activities
  • Investment Club| 2021-2023- Learned principles of stock investment
  • Diversity Club| 2021-2023- Explored global cultures through multimedia
  • Beta Club| 2022-2023- Completed 10+ volunteer hours
  • Link Crew Leader| 2022-2023- Mentored Freshmen and lead classroom activities
  • Fire Marshall| 2022-2023- Assisted with monthly fire drills

Timeline

Sales Associate

Athleta
12.2024 - Current

Cashier

At Home
09.2024 - 11.2024

Hostess & Busser

Kemuri
11.2022 - 08.2023

Front Desk Receptionist

Best Nails & Spa
04.2022 - 10.2022

Carhop

Sonic
10.2021 - 12.2021

Bachelor of Science - Psychology, Exercise Science minor

University of Arkansas At Little Rock

High School Diploma -

Mount St.Mary Academy