Marlagyia Snow
Rochester ,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Physician Support Specialist
University of Rochester, Strong Memorial Hospital
Rochester, NY
11.2023 - Current
- Maintained physician schedules and managed the daily operations of the practice.
- Scheduled laboratory tests for diagnostic purposes according to physician orders.
- Supported clinical staff with various administrative tasks as needed.
- Prepared documents required for insurance claims processing.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Sales and Service Coordinator
Sephora USA
Pittsford, NY
07.2023 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
Compliance Coordinator
American Airlines/Piedmont Airlines
Panama City , FL
06.2022 - Current
- Administrative Assistant and Compliance Coordinator for Northwest Florida Beaches International Airport
- Management of station compliance, auditing, internal controls, and finances for all ground handling operations
- Planned and executed compliance audits to check company policies, procedures and controls.
- Utilized risk management techniques and business knowledge to improve compliance programs.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Established internal controls and processes to support compliance through project management and engagement of key stakeholders.
Referral Coordinator
University of Rochester, Strong Memorial Hospital
Rochester , NY
02.2020 - 05.2022
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
Shift Assistant
Amazon Logistics
Rochester, NY
08.2018 - 12.2019
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up and adjusted machines and equipment to produce pre-determined results.
Education
High School Diploma -
Our Lady of Mercy School For Women
Rochester06.2005
Bachelor of Science - Business Administration and Management
Fordham University
New York, NYSkills
- Compliance Reporting
- Operations Management
- Employee Relations
- Performance Evaluation
Timeline
Physician Support Specialist
University of Rochester, Strong Memorial Hospital
11.2023 - Current
Sales and Service Coordinator
Sephora USA
07.2023 - Current
Compliance Coordinator
American Airlines/Piedmont Airlines
06.2022 - Current
Referral Coordinator
University of Rochester, Strong Memorial Hospital
02.2020 - 05.2022
Shift Assistant
Amazon Logistics
08.2018 - 12.2019
High School Diploma -
Our Lady of Mercy School For Women
Bachelor of Science - Business Administration and Management
Fordham University