Marlana Carter
Theodore,AL
Summary
Results-driven individual with a strong background in appointment scheduling and medical billing. Known for exceptional attention to detail and effective problem-solving skills, committed to enhancing organizational efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Customer Service Rep-Scheduler
MPF Federal LLC
Gaithersburg, Maryland
01.2021 - Current
- Organized professional adept at coordinating and managing appointment schedules with precision.
- Diligent Appointment Scheduler with robust background, proven ability to streamline scheduling processes and enhance client satisfaction. Strong willed with high level of enthusiasm and energy.
- Five years of experience in a call center environment, possessing skills in developing rapport with each customer.
- Proficient with EHR, CRM, MS Office Suite. Enhancing patient flow handling 800-1000 inbound calls daily. Trained new staff on appointment scheduling procedures and system navigation, fostering team collaboration. Efficient problem-solving during the scheduling process.
Supervising Agent
Liberty National Life Insurance Company
Mobile, Alabama
08.2019 - 10.2020
- Supervised daily operations of insurance agents and support staff, ensuring smooth workflow and adherence to company standards.
- Trained new agents on product knowledge and sales strategies, equipping them to effectively meet client needs.
- Ensure adherence to compliance regulations and company policies.
- Led team in delivering exceptional customer service, strengthening client relationships and improving retention rates.
- Acted as primary point of contact for clients, providing expert advice on complex insurance matters to meet their needs in a timely manner.
Medical Billing Coder
Community Hospital Of Long Beach
Long Beach, California
04.2013 - 06.2018
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, and HCPCS for supplies and modifiers.
- Reviewed patient records to ensure accuracy and completeness of coding, contributing to timely claim processing.
- Processed medical claims using industry-standard coding systems and software.
- Managed denied claims through research and resubmission of documentation, facilitating resolution and payment.
- Conducted audits of medical records to identify missing or incorrect documentation, enhancing accuracy of coding and billing.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Associate of Science -
Rasmussen College, Health Information Tech
Ocala, FL09-2021
Bachelor of Science - Social Sciences
New Charter University
Long Beach, CA04-2003
High School Diploma -
Harrison Central High School
Gulfport, MS05-1996
Skills
- Appointment scheduling
- Customer relationship management
- Insurance verification
- Electronic health records
- Healthcare regulations
- Quality assurance
- Team leadership
Certification
- AHIMA, RHIT-Certified
- Certified -Epic and Cerner Software
- Certified -Med net and Citrix Software, EHR billing Software
Timeline
Remote Customer Service Rep-Scheduler
MPF Federal LLC
01.2021 - Current
Supervising Agent
Liberty National Life Insurance Company
08.2019 - 10.2020
Medical Billing Coder
Community Hospital Of Long Beach
04.2013 - 06.2018
Associate of Science -
Rasmussen College, Health Information Tech
Bachelor of Science - Social Sciences
New Charter University
High School Diploma -
Harrison Central High School