MARLANDE TIBERT
Orlando,Florida
Summary
Dedicated Wheelchair Agent with proven skills in passenger assistance and accessibility compliance. Committed to enhancing passenger experiences while ensuring smooth coordination with airline staff.
Overview
9
9
years of professional experience
Work History
Wheelchair Agent
Bags
Orlando, Florida
12.2019 - Current
- Assisted passengers with mobility needs during boarding and deplaning.
- Coordinated with airline staff to ensure timely transport of passengers.
- Provided exceptional customer service to enhance passenger experience.
- Collaborated with team members to streamline passenger assistance processes.
- Assisted customers with baggage claims.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Wheelchair Agent
ABM Aviation
Orlando, Florida
02.2017 - 03.2019
- Assisted passengers with mobility needs during boarding and deplaning.
- Coordinated with airline staff to ensure timely transport of passengers.
- Provided exceptional customer service to enhance passenger experience.
- Assisted customers with baggage claims.
- Communicated with gate agents to coordinate assistance boarding.
Education
High School Diploma -
Mid Florida Tech
Orlando, FL11-2012
Skills
- Passenger assistance
- Baggage handling
- Accessibility compliance
- Coordination with staff
- Document verification
- Customer relationship management
Languages
English
Professional
French
Professional
Spanish
Limited
Creole
Professional
Timeline
Wheelchair Agent
Bags
12.2019 - Current
Wheelchair Agent
ABM Aviation
02.2017 - 03.2019
High School Diploma -
Mid Florida Tech