Marlee Smith
Endicott,NY
Summary
An organized and motivated individual, eager to utilize time management and customer service skills across diverse settings. Hardworking and dependable with the ability to learn quickly. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Jonathan’s
Endwell, NY
08.2024 - Current
- Facilitated a welcoming atmosphere through attentive customer service, contributing to enjoyable dining experiences for all guests.
- Coordinated efforts with kitchen staff to enhance order delivery speed and maintain uniformity in food presentation.
- Implemented training sessions for new servers, focusing on menu details, operational procedures, and effective customer engagement strategies.
- Coordinated simultaneous table management, prioritizing high levels of accuracy and attention to detail.
Delivery Helper
FedEx PWB INC.
Binghamton, NY
03.2024 - 09.2024
- Executed safe and effective loading and unloading procedures for heavy items from trucks and vans, ensuring timely delivery.
- Tracked and documented delivery details to maintain comprehensive and reliable records.
- Managed client communications and support to ensure satisfaction with delivery services.
- Implemented systematic organization of packages to enhance loading efficiency for delivery operations.
- Engaged with team members to maintain seamless operations and service quality during peak hours.
- Investigated and resolved customer concerns regarding product information and order quality to maintain high service standards.
- Analyzed destination data and established efficient delivery routes to ensure timely service.
Package Handler
Fedex Ground
Binghamton, NY
02.2023 - 03.2024
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Inspected packages for damages or defects and recorded any issues found.
- Maintained a clean work environment by removing debris from the loading dock area.
- Worked flexible hours, including weekends and holidays, to meet business needs.
Carhop Server
Sonic Drive-in
Binghamton, NY
04.2020 - 03.2024
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Stocked supplies such as condiments, utensils, napkins, straws, in designated areas.
- Assisted other team members when needed during busy times or special events.
- Participated in regular training sessions on food safety practices.
- Ensured that all orders were accurate and complete before serving them to customers.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Kept work areas clean and organized throughout shift.
- Processed payments for meals using cash registers or point-of-sale systems.
- Trained new employees to perform duties.
Education
High School Diploma -
Whitney Point Senior High School
Whitney Point, NY06.2020
Skills
- Customer Service
- Time Management
- Problem Solving
- Communication
- Quality Assurance
- Safe Food Handling
Timeline
Restaurant Server
Jonathan’s
08.2024 - Current
Delivery Helper
FedEx PWB INC.
03.2024 - 09.2024
Package Handler
Fedex Ground
02.2023 - 03.2024
Carhop Server
Sonic Drive-in
04.2020 - 03.2024
High School Diploma -
Whitney Point Senior High School