Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
General Merchandise ManagerCashier /Customer Service ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: Twin Falls, ID
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Marleesa Booker
Gooding,ID
Work Preference
Summary
Proven General Merchandise Manager with extensive retail management experience. Specializes in inventory control, merchandising strategies, and team leadership. Led teams to enhance sales through innovative product displays and promotions while effectively coordinating with staff, suppliers, and customers.
Overview
23
23
years of professional experience
2010
2010
years of post-secondary education
Work History
General Merchandise Manager
Ridley's Family Market
Gooding, ID
02.2024 - 03.2025
- Coordinated merchandising strategies to improve product visibility and drive customer engagement.
- Analyzed sales trends to refine stock levels and align product assortment with customer demand.
- Managed inventory levels and ensured product availability on sales floor.
- Trained staff on effective product placement and promotional displays.
- Reviewed financial reports and adjusted inventory levels accordingly.
- Monitored store performance metrics to identify trends in profit margins and sales volume.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Maintained inventory control systems to ensure accurate stock levels.
- Performed regular audits of merchandise stock in order to detect shrinkage.
- Created promotional displays for store windows and shelves.
- Placed prices and descriptive signage to enhance displays and promote items.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
Lead Cashier
Steve's Quick Service
Gooding, Idaho
04.2021 - 11.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Alleviated customer service needs with policy-appropriate solutions.
- Increased customer loyalty and retention.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier /Customer Service Manager
Ridley's Family Market
Gooding, ID
06.2018 - 09.2020
- Processed customer transactions efficiently at the register.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate cash drawer and balanced at shift end.
- Handled returns and exchanges according to store policy.
- Assisted customers with product inquiries and store navigation.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collaborated with team members to improve service quality.
- Trained new cashiers on register operations and customer service standards.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed inventory restocking and organized merchandise displays.
- Stocked shelves with merchandise when needed.
- Ensured a clean and safe checkout area for customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Discounted purchases by scanning and redeeming coupons.
Cashier
Lake Goodwin Store
Gooding, Idaho
05.2003 - 02.2005
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Waitress/ cook
Country Burger
Stanwood, Wa
06.2002 - 05.2003
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
General Education Dev Diploma
Everett, WASkills
- Inventory management
- Sales analysis
- Product assortment
- Visual merchandising
- Retail strategy
- Team leadership
- Staff training
- Customer engagement
- Time management
Timeline
General Merchandise Manager
Ridley's Family Market
02.2024 - 03.2025
Lead Cashier
Steve's Quick Service
04.2021 - 11.2023
Cashier /Customer Service Manager
Ridley's Family Market
06.2018 - 09.2020
Cashier
Lake Goodwin Store
05.2003 - 02.2005
Waitress/ cook
Country Burger
06.2002 - 05.2003
General Education Dev Diploma