Marleigh Harden
Florence,AL
Summary
Dynamic team leader and customer service champion with proven expertise in cash handling and team collaboration. At Dunkin' Donuts Franchising, I spearheaded cashier training, enhancing team performance and customer satisfaction. Skilled in problem-solving and maintaining high accuracy in transactions, I excel in fast-paced environments, consistently achieving positive feedback from customers and peers alike.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Dunkin' Donuts Franchising
09.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
Cashier
Quik Mart Convenience Stores
05.2023 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
SUBWAY®Restaurants
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Muscle Shoals High School
Muscle Shoals, AL05.2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
- Cash register operation
- Product knowledge
- Motivational skills
- Team collaboration
Timeline
Cashier Team Lead
Dunkin' Donuts Franchising
09.2024 - Current
Cashier
Quik Mart Convenience Stores
05.2023 - 09.2024
Cashier
SUBWAY®Restaurants
12.2022 - 04.2023
High School Diploma -
Muscle Shoals High School
Similar Profiles
Harrison SmithHarrison Smith
Shift Leader/Assistant Manager at Dunkin' Donuts FranchisingShift Leader/Assistant Manager at Dunkin' Donuts Franchising
Jordan HikesJordan Hikes
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Aarya PatelAarya Patel
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Selena SmithSelena Smith
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Lorenzo RobertsLorenzo Roberts
Supervising Agent at Liberty National Life Insurance CompanySupervising Agent at Liberty National Life Insurance Company