Marlem Mayorga
Baytown,TX
Summary
Dynamic sales professional with a proven track record at Lowe’s, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and achieving sales goals through effective problem-solving and teamwork. Skilled in managing transactions and maintaining operational efficiency, ensuring a positive shopping experience for all customers.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowe’s
Baytown, TX
06.2017 - 11.2019
- Assisted customers in product selection and provided information on features and benefits.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems and handled cash securely.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided feedback on customer preferences to help inform merchandising decisions.
- Engaged customers through active listening to address inquiries and resolve issues effectively.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
McDonalds
Baytown, TX
01.2008 - 08.2015
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Trained new team members on operational procedures and customer service excellence.
- Implemented strategies to enhance order accuracy and improve customer satisfaction ratings.
- Monitored inventory levels and coordinated stock replenishment to minimize shortages.
- Conducted performance evaluations, providing feedback to optimize staff productivity and engagement.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Collaborated with team leaders to streamline workflows and reduce wait times during peak hours.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for staff and customers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Instrument Technician
ISC Construction
Deer Park, TX
02.2011 - 08.2013
- Calibrated and maintained instrumentation for construction projects to ensure compliance with safety standards.
- Diagnosed and repaired instrumentation issues, enhancing operational efficiency and minimizing downtime.
- Assisted in installation and configuration of control systems, supporting project timelines effectively.
- Conducted routine inspections of equipment to identify potential malfunctions before they occurred.
- Collaborated with engineering teams to troubleshoot complex instrument-related problems on-site.
- Documented maintenance activities and performed data entry into management systems for tracking purposes.
- Trained junior technicians on proper handling of tools and safety protocols in the field.
- Increased production efficiency with diligent troubleshooting and repair of instrument malfunctions.
- Provided technical support to team members during complex troubleshooting efforts, sharing expertise when necessary to resolve issues quickly and efficiently.
- Performed repair procedures on damaged instruments and sourced replacements from approved vendors.
- Ensured safety compliance by maintaining accurate records of instrument inspections, repairs, and calibrations.
- Performed scheduled and planned installation and maintenance duties.
- Played a key role in the commissioning and decommissioning of instrumentation systems, ensuring a smooth transition between project stages.
- Interpreted and utilized wiring diagrams and technical specific instructions to configure instrumentation and telemetry devices.
Education
Associate Degree In Nursing -
Lee College
Baytown, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Conflict resolution
- Client service
Accomplishments
- Project Development - Collaborated with team of team in the development of project.
- Awarded “Employee of the Month” in year.
- Documented and resolved Issue which led to Results.
Certification
- CNA Certification , Company NameValaint Training Institute
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowe’s
06.2017 - 11.2019
Instrument Technician
ISC Construction
02.2011 - 08.2013
Manager
McDonalds
01.2008 - 08.2015
Associate Degree In Nursing -
Lee College