Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlen Murillo

Harlingen,TX

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Server

Longhorn Steakhouse
Brownsville, TX
01.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Checked food before serving it to customers.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Volunteer

Prospera Housing and Community Services
Harlingen, TX
01.2022 - 01.2024
  • Assisted with fundraising efforts, including event planning and donor outreach.
  • Assisted with data entry projects to update organizational databases.
  • Developed new ideas to increase volunteer recruitment and retention rates.
  • Collaborated with other volunteers to create a positive work environment.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Supervised youth volunteers while they completed their assigned tasks on site.

Server

Surfing Crab
Brownsville, TX
10.2021 - 11.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Pace Early College High School
Brownsville, TX
06-2022

Skills

  • Supply Restocking
  • Guest Engagement
  • Point of Sale (POS) system operations
  • Item promotion
  • Service prioritization
  • Professional Appearance
  • Telephone Etiquette
  • Community Engagement
  • Data Entry
  • Filing and Recordkeeping
  • Positive Attitude
  • Teamwork and Collaboration
  • Team Collaboration

Languages

English
Full Professional
Spanish
Limited

Timeline

Server

Longhorn Steakhouse
01.2024 - Current

Volunteer

Prospera Housing and Community Services
01.2022 - 01.2024

Server

Surfing Crab
10.2021 - 11.2023

High School Diploma -

Pace Early College High School

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Marlen Murillo