Marlena Adkins
CLEVELAND,OH
Summary
Proactive professional with a strong background in executive assistance and office management. Known for exceptional detail orientation and planning skills, ready to leverage expertise to enhance organizational effectiveness and support senior executives.
Overview
19
19
years of professional experience
Work History
Executive Assistant
MacDonald Women's Hospital & Rainbow Babies & Children's Hospital
Cleveland, Oh
02.2007 - 04.2024
- Coordinated support for Quality Directors, Patient Care Services Department physicians, and support staff to maintain department readiness.
- Coordinated executive calendar activities to support optimal time management for senior leadership.
- Streamlined interdepartmental communication processes to enhance collaboration and information flow.
- Coordinated complex travel arrangements for executives to support cost-effective, convenient travel planning.
- Established and maintained office procedures to support administrative operations and maintain operational efficiency.
- Implemented new filing systems to support efficient document retrieval and maintain consistent office document organization.
- Handled confidential and sensitive information with discretion and tact to support secure operations.
- Led preparations for Joint Commission visit by coordinating and acquiring medical records for in-depth analysis. Facilitated the documentation process to align with Joint Commission requirements.
- Answered high volume of phone calls and email inquiries.
- Supported board meeting operations through agenda preparation and accurate minute-taking documentation.
- Improved office efficiency by implementing new filing systems and document management processes.
Physician Clerical Assistant
University Hospitals of Cleveland
Cleveland, OH
01.2005 - 02.2008
- Developed strong rapport with colleagues and staff members, promoting teamwork in the workplace environment.
- Collaborated with multidisciplinary teams to ensure cohesive patient care and successful recovery.
- Enhanced clinic efficiency by streamlining processes and implementing electronic health record systems.
- Managed scheduling and coordination of departmental meetings and events to enhance operational efficiency.
- Managed physicians calendars, mail and emails
- Answered department phones and scheduled patient care appointments
Education
No Degree - Basic Education
Cuyahoga Community College
Cleveland, OHExhorter License - Religion & Spiritual Counselor
COG Seminary College
Cleveland, OH03-2009
Certified Medical Assistant & Phlebotomist - Certified Medical Assistant
Sanford Brown Institute
Cleveland, OH08-2003
Skills
- Senior executive assistance
- Office administration
- Conflict resolution
- Calendar management
- Data privacy management
- Information security
Accomplishments
- World Class Idea Reward
- Certified Life Coach & Cognitive Behavioral Therapy certificate
- Created detailed expense reports and budget for Quality Department & Patient Care Services.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Executive Assistant
MacDonald Women's Hospital & Rainbow Babies & Children's Hospital
02.2007 - 04.2024
Physician Clerical Assistant
University Hospitals of Cleveland
01.2005 - 02.2008
No Degree - Basic Education
Cuyahoga Community College
Exhorter License - Religion & Spiritual Counselor
COG Seminary College
Certified Medical Assistant & Phlebotomist - Certified Medical Assistant
Sanford Brown Institute