Marlena Lopez
Douglas,GA
Summary
Professional customer service representative experienced in delivering exceptional support and resolving issues efficiently. Contributed to team success through strong organizational skills and attention to detail. Committed to ongoing personal and professional development. Detail-oriented individual with extensive experience in customer service and public relations. Known for protecting confidential information and advocating for clients, ensuring seamless communication and resolution of issues to enhance service quality.
Overview
1
1
Language
26
26
years of professional experience
Work History
Delivery Driver
Spark
Douglas, Ga
04.2022 - Current
- Transported and delivered items safely, reducing risk of damage or loss.
- Collaborated with team members to resolve delivery issues, enhancing service quality.
- Handled and organized goods during loading and unloading, ensuring efficient operations.
- Confirmed delivery details with customers and addressed inquiries promptly.
Spanish Interpreter
Self-employeed
Douglas, Georgia
09.2000 - Current
- Facilitated communication between Spanish-speaking clients and service providers, ensuring accurate understanding of needs and services.
- Interpreted phone conversations between individuals of different languages, enhancing clarity and promoting effective dialogue.
- Advocated on behalf of clients in need of language assistance services.
- Maintained confidentiality while handling sensitive information during sessions.
- Attended meetings to observe discussions and gather information. to provide members with oral translations of conversations and information.
Self Checkout Host
Walmart
Douglas, Georgia
01.2019 - 09.2022
- Assisted customers with self-checkout operations and transactions.
- Greeted customers and provided assistance with the self-checkout process.
- Monitored checkout area for customer needs and equipment functionality.
- Ensured cleanliness and organization of the checkout area throughout shifts.
Assistant Manager
Aden's Minit Market
Douglas, Georgia
07.2015 - 01.2019
- Assisted in managing daily store operations and staff schedules.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to enhance customer service standards.
- Monitored cash register operations for accuracy and compliance.
- Ensured cleanliness and organization of the sales floor area.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA05-2007
Skills
- Customer Service Expertise
- Public Relations
- Confidential Information Protection
- Service Oriented
- Translation Accuracy
- Client Service
Languages
Spanish
Professional
Timeline
Delivery Driver
Spark
04.2022 - Current
Self Checkout Host
Walmart
01.2019 - 09.2022
Assistant Manager
Aden's Minit Market
07.2015 - 01.2019
Spanish Interpreter
Self-employeed
09.2000 - Current
GED -
Georgia Piedmont Technical College