Hi, I’m
Marlena Nisivoccia
Pompano Beach,FL
Summary
Quality-focused professional seeking new career opportunity. Bilingual, fluent in English and Spanish. Brings a positive motivating work environment. Has 10 years of progressive experience in business management and 15 years of experience in sales and customer service. Excellent written and verbal communication skills. Exceptional business acumen and administrative strengths. Recognized for performance excellence in customer care. Meticulous and systematic. Skilled in organizing, planning and managing daily needs. Multi-tasking and time-management skills with the ability to prioritize tasks. Licensed Real Estate Agent, and Licensed Life and Health Insurance and Annuities Agent. Offers solid skills in customer relations and resilience to handle challenges of stressful situations.
Overview
12
years of professional experience
Work History
Carefree Insurance AgencyPlantation, FL
Licensed Health Insurance Agent
03.2023 - 08.2023
Job overview
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Provided comprehensive customer service to drive client satisfaction.
- Used CareCompare to process benefit transactions.
- Developed tailored health insurance plans to meet individualized client needs.
- Educated clients about health insurance coverage options, benefits and costs.
- Met with customers to provide information about available products and policies.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
American Income Life- Williams AkinadeDelray Beach, FL
Licensed Life Insurance Agent
09.2022 - 12.2022
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Marketed life insurance products to increase customer bases and revenue.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Increased sales of life insurance products through tactical customer outreach.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Created customer databases to track and manage interactions and sales.
- Analyzed risk factors to recommend appropriate coverage levels.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted research and identified market trends to develop better strategies for sales.
- Designed presentations and marketing materials to promote insurance products.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Identified and solicited sales prospects in agency databases.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
Cornerstone Brokered by EXP RealtyFort Lauderdale, FL
Licensed Real Estate Agent
03.2022 - 10.2022
Job overview
- Compared recently sold area properties to determine competitive market prices.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Advised and informed prospective clients on current market activities and conditions.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
Pure Wave Exterior CleaningCoconut Creek, FL
Marketing Assistant
05.2020 - 01.2022
Job overview
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Updated web pages and social media profiles to reflect proactive strategies and engage customers.
- Managed complete database of files, contacts and project materials.
- Helped organize copywriting text for digital use and prepared videos for social media distribution.
Remax House Of Real EstateWilton Manors, FL
Real Estate Sales Associate
10.2018 - 06.2019
Job overview
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Applied various methods to build client base, including networking, email, and social media.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Scheduled home viewings with potential buyers.
- Generated list of properties to meet specific client needs.
- Accompanied buyers during property inspections.
- Promoted properties via advertisements, open houses and multiple listing services.
Ace Clothing and Variety StoreNewark, NJ
Co-Owner/Manager of Business Development and Sales
01.2012 - 09.2015
Job overview
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Developed and implemented new sales strategies to update product lines.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked monthly sales to generate reports for business development planning.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Gold Coast
License And Certification from Real Estate
06.2017 - 07.2017
Xcel SolutionsJacksonville, FL
License And Certification from Life And Health Insurance
09.2022 - 10.2022
Dave Thomas Pompano Beach, FL
High School Diploma
05.2004
Skills
- Active Listening
- Decision-Making
- Care plan assessment
- Schedule management
- Complaint resolution
- Good Telephone Etiquette
- Data collection processes
- Administrative assistance
- Marketing and advertising
- Sales strategy familiarity
- Creative problem solving
- Recordkeeping strengths
- Progress documentation
- Flexible and Adaptable
- Interpersonal Communication
- Analytical and Critical Thinking
- Dependable and Responsible
Timeline
Licensed Health Insurance Agent
Carefree Insurance Agency
03.2023 - 08.2023
Licensed Life Insurance Agent
American Income Life- Williams Akinade
09.2022 - 12.2022
Xcel Solutions
License And Certification from Life And Health Insurance
09.2022 - 10.2022
Licensed Real Estate Agent
Cornerstone Brokered by EXP Realty
03.2022 - 10.2022
Marketing Assistant
Pure Wave Exterior Cleaning
05.2020 - 01.2022
Real Estate Sales Associate
Remax House Of Real Estate
10.2018 - 06.2019
Gold Coast
License And Certification from Real Estate
06.2017 - 07.2017
Co-Owner/Manager of Business Development and Sales
Ace Clothing and Variety Store
01.2012 - 09.2015
Dave Thomas
High School Diploma
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