Summary
Overview
Work History
Education
Skills
Timeline
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Marlene Collazo

Garland,Texas

Summary

Self-motivated, team player with strong organizational and interpersonal skills. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.

Overview

6
6
years of professional experience

Work History

Maitre D'

Kenny's Wood Fired Grill
02.2022 - Current
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Hostess

Kenny's Italian Kitchen
02.2020 - 10.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.

Brand Ambassador

Havas Street
07.2019 - 03.2020
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Contributed to social media content documenting brand's impact in on market.
  • Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.

Administrative Assistant

Premier Heating Cooling
03.2017 - 07.2019
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Education

Associate of Applied Science - Marketing-Business Marketing

Richland College
Dallas, TX
05.2023

Skills

  • Team Player
  • Multitasking and Time Management
  • Bilingual
  • Problem Solving
  • Sales and Promotions
  • Guest Satisfaction
  • Quality Control Guidelines
  • Guest Accommodations

Timeline

Maitre D'

Kenny's Wood Fired Grill
02.2022 - Current

Hostess

Kenny's Italian Kitchen
02.2020 - 10.2021

Brand Ambassador

Havas Street
07.2019 - 03.2020

Administrative Assistant

Premier Heating Cooling
03.2017 - 07.2019

Associate of Applied Science - Marketing-Business Marketing

Richland College

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Marlene Collazo